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Job Summary
MGH Neurology | Hybrid | Monday–Friday, Flexible Schedule Between 8:00 AM–5:00 PMBuild your healthcare career while making a meaningful difference in neurological care and the patient experience!
We are seeking an organized, motivated, and patient-focused Practice Assistant II to join the Department of Neurology at Massachusetts General Hospital. In this important administrative role, you'll help ensure smooth and efficient practice operations while creating a welcoming, supportive experience for patients receiving specialized neurological care.
Working closely with neurologists, clinical staff, and administrative colleagues, you'll coordinate patient appointments, manage communications, and support essential daily operations. This is an exciting opportunity to develop specialized expertise in neurology while contributing to a collaborative team dedicated to delivering exceptional patient care.
What You'll Do
- Coordinate patient appointments, maintain accurate scheduling records, and support efficient patient check-in and check-out processes.
- Greet and assist patients, respond to inquiries, and provide a welcoming and professional experience throughout their visits.
- Manage incoming calls, schedule appointments, route messages, and communicate effectively with patients and clinical teams.
- Process patient billing forms, scan documentation into electronic medical records, and maintain accurate patient information.
- Request patient medical records, laboratory results, and other necessary documentation to support patient care coordination.
- Support daily office operations, including distributing mail and faxes, preparing correspondence, filing records, and maintaining appointment schedules.
- Handle patient communications related to prior authorizations, provider questions, prescription refills, and test results, ensuring appropriate follow-up and escalation.
- Collect patient co-payments when required and support registration and billing processes.
- Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
- Assist with advanced scheduling functions, including provider schedule changes, appointment blocking, and specialized scheduling as needed.
- Collaborate with neurologists, clinical teams, and administrative colleagues to maintain efficient workflows and a positive patient experience.
Qualifications
- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency in Microsoft Office Suite and standard office equipment.
- Strong knowledge of office operations, standards, and administrative procedures.
- Excellent written and verbal communication skills, including the ability to compose professional correspondence and accurately relay information.
- Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and colleagues.
- Ability to manage non-routine phone inquiries, resolve routine administrative issues, and appropriately escalate complex concerns.
- Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
- Excellent attention to detail and ability to maintain accurate documentation in a busy healthcare environment.
- Ability to follow established protocols, adapt to changing priorities, and collaborate effectively with multidisciplinary teams.
Additional Job Details (if applicable)
Why Join Our Team?
- Starting pay of $20.00 per hour, with increases based on years of experience.
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your healthcare career within the Department of Neurology at Massachusetts General Hospital.
- Develop specialized expertise in neurological practice operations, patient scheduling, registration, and care coordination.
- Gain valuable experience supporting specialized clinical services and managing administrative workflows within a leading academic medical center.
- Collaborate with neurologists, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional neurological care.
- Build a strong foundation for continued professional growth through exposure to healthcare technology, specialized patient services, and operational improvements.
You'll play an essential role in supporting efficient neurology practice operations while helping patients and families feel welcomed, informed, and supported throughout their care. Join a collaborative team where your organizational skills, compassion, and commitment to exceptional patient service make a meaningful impact every day!
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3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.