The Parts Associate III is responsible for all aspects of the Parts Associate duties, including sales, service, and consignment. This position plans and maintains a Parts Department consignment program in order to provide exceptional customer service. The Parts Associate III works closely with Lift Power customers, technicians and other departments.
Primary Duties and Responsibilities
- Perform warehouse duties including shipping, receiving, stocking, loading and unloading trucks
- Handle technician calls, walk up inquiries, email requests and inquiries
- Follow safety and warehouse policies and protocols
- Provide sales and service to customers and technicians by handling phone calls, emails and walk in inquires and requests
- Provide quotes and place parts orders for customers and technicians
- Assist technicians and customers by locating and pulling parts and resolving other inquiries or requests
- Deliver products to customer sites, as needed
- Check in cores and initiate returns to the correct vendor
- Locate service manuals for technicians and customers
- Check in received parts and ship requested parts to the appropriate location
- Maintain consignment program, taking weekly inventory on each consignment account
- Promote sales growth by actively seeking new consignment accounts through visits to prospective customers with CSSR’s and by adding new items to the consignment program
- Maintain close communication with CSSR’s regarding changes in customer requirements and/or competitive activity.
- Write orders and create replenishment orders; replenish inventory from customer orders
- Communicate with customers regarding additions or deletions from consignment inventory; review suggested changes with customers
- Keep in close contact with the Equipment Asset Manager for vehicle maintenance
- Generate stock order for all vendors when needed
- Process manufactures returns and vendor credits thoroughly
- Maintain consignment program, Delivering, Stocking, Bin location replenishment orders---Remove original line
- Maintain Deadstock and New Sales reporting for consignment accounts
- Review discrepancies with the customer and bill for shortages
- Provide consignment customer with the Top 10 List for high usage and high dollar items each month
- Run usage reports to establish parts consignment inventory monthly
- Ensure consignment agreements are kept up to date with current consignment customer management; update part number changes as needed
- Perform physical inventories on all service consignments and bill Service Department for shortages
- light building maintenance
- Perform other Parts Department duties, as needed
Education and Experience Requirements:
- High School Diploma, or equivalent
- Microsoft Office applications experience preferred
- Mechanical ability preferred
- Forklift experience preferred
Skills Required:
- Customer Service – ability to provide a high level of service to customers, building relationships, and acting as an internal company advocate
- Team Orientation & Interpersonal – ability to develop and maintain collaborative relationships with all levels within, and external to, the organization
- Communication – ability to effectively express self verbally and in writing with co-workers, customers, vendors, and managers
- Organization & Time Management – ability to work independently with minimal supervision in planning and organizing schedule to complete actions within established deadlines; ability to handle multiple priorities with strong attention to detail
- Systems & Software – proficient knowledge of Microsoft Office software applications