As an Account Executive, you will be in charge of growing and retaining our demand from Business Clients in Indonesia and report to the Business Development Manager. Quick wits, problem solving and a “team first” mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on the Lalamove platform.
Think you are up for it? Apply now and join us as #OneLalamove!
The recruitment process will be carried out in English, and only shortlisted candidates will be notified.
What you'll do
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Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders
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Ensure timely and successful delivery of solutions aligned with client needs and objectives
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Identify opportunities in existing accounts for cross-selling and upselling, driving revenue growth and customer value
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Negotiate contracts and close agreements to maximize profits
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Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
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Proactively develop new business with existing clients and identify areas for improvement
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Forecast and track key account metrics to inform strategic decision-making and drive business growth
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Assist with challenging client requests or issue escalations as needed
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Planning, executing and evaluating retention program
What we seek
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Leadership skill to deal with a large and diverse Lalamove community
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Strong sense of prioritization and structured mindset to cover multiple things at the same time, without compromising on quality
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Ability to stand firm with integrity when deciding for the company in every situation
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Data-driven to identify leverages and make decisions for the business in every situation
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Strong verbal and communication skill to articulate ideas clearly through the use of a structured approach with proven ability to create framework
What you'll need
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BA/BS degree in Business Administration or relevant field
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Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
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Skilled in data analytics tools and reporting
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Solid experience with CRM software (e.g. Freshworks, Salesforce, or Zoho CRM) and MS Office (particularly MS Excel and MS Powerpoint)