Senior Associate / Associate Director level. Central London, office based.
Founded in London in 2018, Kitt designs, builds, and operates workplaces that combine great spaces with exceptional service. From the initial fit-out to the day-to-day experience, we combine property expertise with a hospitality mindset to make work better for the people who use our spaces.
Alongside our managed office portfolio, Kitt manages a growing number of whole buildings on behalf of landlords across London. We bring the same hands-on approach to building operations, combining commercial rigour with a focus on the people who work in, visit, and own our buildings. This role is central to the next stage of that growth.
The Role
We're looking for an experienced Chartered Surveyor to take ownership of a portfolio of landlord clients and run the property management of their buildings end to end. This is a senior, hands on role: you'll lead the client relationship, do the property management work yourself and help shape how the function scales in 2026 and beyond.
Reporting into one of our Founders, you'll be the senior point of contact for your clients, accountable for how their buildings perform, how their assets are positioned and how they experience working with Kitt. You'll have full ownership of your portfolio from day one, with a direct hand in growing the business through new instructions and whole building advisory work.
You will be:
- Owning a portfolio of landlord clients, acting as their trusted adviser across property management and representing Kitt with owners, investors and their senior stakeholders
- Running the property management of your buildings yourself, including service charge budgets and reconciliations, statutory compliance, contractor and supplier management and day to day performance
- Driving value across your assets through lettings, renewals, expansions, regears and capex projects, and advising clients on the strategy for each asset
- Producing and presenting clear, accurate client reporting on building performance and financials, and leading regular performance reviews with your clients
- Managing occupier relationships and lease events, instructing and working with external advisers where needed
- Analysing building performance to identify efficiencies and opportunities, and turning that analysis into recommendations your clients act on
- Leading whole building advisory work and strategic recommendations for clients, including repositioning and refurbishment advice
- Leading the onboarding of new buildings into the portfolio and taking a lead role in pitches for new instructions
- Helping shape how the property management function scales, from processes and reporting to how we resource new buildings, and supporting the development of more junior members of the team
- Working with our operations, fit out and client experience teams to resolve issues quickly and improve the occupier experience
- Be comfortable presenting in pitches to showcase Kitt and be a central part of winning new business
About you
- You're a Chartered Surveyor with at least 5 years PQE and a track record of running commercial property management instructions in your own name, ideally across London offices.
- You've owned client relationships before, not just supported them, and you're comfortable being the person a landlord calls when something matters.
- You're fluent in service charges, compliance and landlord and tenant matters, and you have solid experience of leasing, lease events and capital projects.
- You think like an asset manager: you understand how operational decisions affect value, occupier experience and client trust, and you can make the case for a recommendation to a demanding client.
- You're hands on. You'd rather run a building well than only oversee people who do, and you're happy getting into the detail of a service charge budget or a dilapidations claim alongside advising on strategy.
- You enjoy refining processes and finding smarter ways to run buildings, and you want to help build a function rather than join one that's already finished.
- Most importantly, you're ambitious. You want a senior seat in a fast growing business, direct exposure to the leadership team and a visible part in growing Kitt's building management portfolio.
- You'll thrive in a dynamic, entrepreneurial environment where your work makes a real difference.
Why Kitt?
The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But too many companies are showing up to work in bland, cookie cutter offices. We're leading this change.
Real company culture can only be built in person, in the real world, and for it to be authentic it needs its very own, personalised space. That's why we create offices as unique as the brands and the people who work there. We're long term culture partners to our clients long after they've signed the lease and chosen the paint colours.
Interview Process
- First round interview with Lawrence Sadler (Real Estate Director)
- Final interview with Lucy Minton (CCO & Founder)
We'll Kitt you out
🤑 Starting salary of £70,000 - £80,000
🤝 Generous stock option scheme (ask us what this means if you're not sure)
🏖 28 days holiday a year plus Bank Holidays
🍼 Up to 12 weeks paid parental leave for the primary caregiver
💔 Pregnancy loss support leave
🕺 Regular socials. We love a good party.
💷 Octopus MoneyCoach
👶 Workplace Nursery Benefit
🚲 Cycle to Work scheme
🚉 Season Ticket Loans
🧠 Dr Care Anywhere & access to Wellhub
📍 Location: Central London, office based
We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve results that make a positive impact. With the same set of equitable interview questions for all candidates and diverse hiring teams, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant. For more information, please contact [email protected]