Keebler Health is building the operating system for value-based care. Our mission is to help risk-bearing healthcare organizations thrive in value-based arrangements by unlocking the full power of their data. We empower leading primary care groups, ACOs, and health plans to act on real-time insights that improve outcomes, reduce costs, and fuel sustainable growth.
We are looking for a Senior Implementation Manager to own our most important customer implementations and make sure our solutions are successfully implemented, adopted, and delivering measurable value. This role combines hands-on implementation and project leadership with the customer-facing work that drives adoption. You will be the person the customer knows and trusts through pilot, launch, and adoption, and a trusted partner to the Director of Implementation in shaping how Keebler delivers.
This is a US-based remote position. We have a strong preference for candidates based in North Carolina or New York, where our team hubs are.
Key Responsibilities
Customer Leadership
Own customer relationships through implementation, launch, and adoption, including larger and more complex multi-practice, ACO, and payer accounts.
Build trusted relationships with executive, clinical, operational, and technical stakeholders.
Understand each customer’s priorities, operating environment, and measures of success.
Develop implementation plans, stakeholder maps, governance structures, and communication rhythms.
Lead customer meetings, executive reviews, and strategic planning conversations.
Monitor customer health and proactively address risks, gaps, and opportunities.
Support retention, renewals, and appropriate expansion by delivering outcomes customers can see.
Join the relationship during the sales process where helpful, to set realistic scope and expectations before contract signature.
Implementation and Project Management
Lead multiple implementations from pilot planning and integration through launch, adoption, and ongoing delivery.
Translate ambiguous customer needs into clear plans, milestones, responsibilities, and success criteria.
Coordinate work across customer teams and Keebler Health’s sales, product, engineering, clinical, and operational teams.
Make sound tradeoff decisions on scope, sequencing, and approach to keep delivery on time without sacrificing quality.
Manage timelines, dependencies, risks, issues, decisions, and changes with discipline.
Surface problems early, establish mitigation plans, and escalate when necessary.
Ensure commitments result in action and that important details do not fall through the cracks.
Hold stakeholders accountable while maintaining strong working relationships.
Do the hands-on work of data collection where needed: roster specifications, system access, file transport, and the requirements specific to each customer’s EHR and data sources.
Adoption and Value
Define and track success measures linked to clinical, operational, and financial outcomes.
Drive adoption across multi-practice accounts with complex user and stakeholder groups.
Identify gaps between expected and realized value and lead plans to address them.
Communicate progress, outcomes, risks, and priorities clearly to customers and internal teams.
Build and refine repeatable implementation processes, tooling, and playbooks, and help onboard and mentor newer team members.
About You
Your Experience
6–8+ years in implementation, customer success, professional services, or program delivery, ideally in software.
A strong record of leading complex software implementations from planning through adoption, with measurable customer outcomes.
Excellent project-management skills and close attention to detail.
Credibility with senior customers and the confidence to lead difficult conversations.
Ability to coordinate technical and non-technical teams without direct authority.
Strong written, verbal, and executive communication skills.
Commercial awareness, including experience supporting retention, renewals, or expansion.
Healthcare technology, enterprise SaaS, or regulated-industry experience is preferred.
Working knowledge of healthcare data (EHR data, rosters, claims) and standards such as FHIR, HL7, or HIPAA is preferred.
Comfortable working in an early-stage or rapidly changing environment.
How You Work
Owns outcomes end to end and drives them forward independently.
Collaborates across functions without direct authority and creates documentation that teammates can build upon.
Communicates credibly with everyone from a clinician inside a practice to an executive inside a parent organization.
Motivated by compounding results, where the second year of an account is stronger because of how the first year was run.
Raises the bar for the team through the systems, templates, and habits they leave behind.
Uses LLMs and AI tools to remove friction and build capacity, improving the team’s systems alongside their own output.