Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.
Position Summary
We are seeking a Customer Experience Representative to join our growing Kandu, Inc. team. In this role,
you’ll help us promote and sell our cutting-edge IpsiHand medical device. We’re building a best-in-class
experience and are looking for enthusiastic individuals who are passionate about selling an amazing and
life-changing product. You will be an important part of a hard-working and winning team. In this role you
will be assisting both the Sales and Clinical Teams’ work with active leads and help support current users
through their journey with the IpsiHand medical device.
What You’ll Do
- Support our customers at each stage of the process from obtaining the device to active use
through proactive outreach and responding to inbound requests - Own the scheduling and coordination of customer events including initial EEG testing, delivery
and training, as well as any returns or repairs - Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails
- Partner with potential customers to gather necessary insurance information, educate them on
the insurance process, and assist them in the submission to their provider - Be the first point of contact for prospective and active users of the IpsiHand
- You’ll be on the front line and empowered to help our team learn to think in new ways about the
customer’s experience and journey - Track customer progress through each stage of the funnel
- Partner with the sales team to help develop new processes in a startup environment that helps
drive efficiency and productivity - Performs other related duties and special projects as assigned. Responsibilities may be adjusted
periodically to align with organizational priorities, business needs, and company growth.
What You’ll Bring
- Bachelor's degree in Business Administration, Marketing, or related field
- 1-2 years of sales or customer service experience or equivalent
- Sales focused and customer-centric: passionate about helping customers achieve outcomes and
driving revenue for the business - Self-motivated, driven to succeed, and competitive
- Strong verbal and written communication skills
- Fast learner, team player, with the ability to adapt to change quickly
- Experience with rehabilitation and stroke a plus
What We Offer:
- Competitive Compensation ($20-$28/Hour)
- Insurance (Medical/Dental/Vision)
- 401(k) with company
- Unlimited PTO & Holidays
- Life Insurance, LTD and STD
- Remote work desk allowance (remove if position is not remote).
Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.
Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.