This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Implementation Specialist based in the United States.
This role focuses on configuring and implementing approved ServiceNow capabilities for a Federal Agency in a structured, enterprise environment.
You’ll translate validated requirements and technical designs into scalable platform configurations, workflows, integrations, and automation.
The position offers broad exposure across areas such as ITSM, ITOM, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, and App Engine.
You’ll contribute to controlled releases, testing, production deployments, troubleshooting, and operational handoffs.
The role also emphasizes maintainability, technical-debt reduction, reusable solutions, and out-of-the-box ServiceNow functionality.
You’ll collaborate closely with architects, developers, testers, analysts, operations teams, and customer stakeholders.
This is a fully remote opportunity with a defined late implementation window and planned after-hours or on-call support as needed.
Accountabilities:
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Configure and implement approved ServiceNow capabilities based on validated requirements and architecture designs, prioritizing out-of-the-box functionality and reusable components.
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Configure and maintain forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows, subflows and actions, catalog items, notifications, and approved portal or workspace components.
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Implement solutions across relevant ServiceNow capabilities, including ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other assigned products.
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Build and configure REST/SOAP and IntegrationHub-based integrations, including spokes, actions, MID Servers, service accounts, and approved authentication and certificate patterns.
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Support end-to-end integration testing, operational handoffs, CMDB implementation, configuration-data validation, reconciliation, and data-quality activities.
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Prepare and execute controlled promotions to TEST and PROD using approved update-set, application-repository, and CI/CD practices, maintaining deployment plans, rollback procedures, release notes, and configuration evidence.
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Perform unit and functional validation and collaborate with testing teams on ATF, integration, regression, performance, and UAT activities.
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Provide late-window implementation and deployment support, including troubleshooting, post-production validation, and transition to operations teams.
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Help reduce technical debt and restore customized capabilities toward maintainable, upgrade-friendly out-of-the-box solutions where appropriate.
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Develop implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials, while supporting training and knowledge transfer when required.
Requirements:
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3+ years of hands-on ServiceNow implementation and configuration experience in enterprise environments.
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Demonstrated expertise in at least two ServiceNow capability areas, such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps.
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Strong hands-on experience with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog and workflow configuration, REST/SOAP APIs, and ServiceNow data and configuration concepts.
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Experience with controlled release promotion, update sets or application repositories, CI/CD practices, automated testing, and release documentation.
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ServiceNow CSA certification plus one or more relevant CIS certifications is strongly preferred, or may be required depending on the applicable labor category.
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Strong communication, collaboration, and requirements-translation skills, with the ability to work effectively across architecture, development, testing, operations, and customer stakeholder teams.
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Ability to support the assigned late implementation window as well as planned after-hours activities and rotating on-call events.
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U.S. citizenship and the ability to satisfy High Risk IT background-investigation and sensitive-information requirements.
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Federal consulting or financial-regulatory experience is preferred.
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Additional experience with App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, or ATF is advantageous.
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Experience working within shared, multi-vendor ServiceNow environments with formal architecture and security governance is a plus.
Benefits:
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Salary: $100,000–$120,000 annual salary range, with actual compensation determined based on factors such as skills, experience, training, location, and benefits.
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Remote work: Fully remote position within the United States.
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Healthcare: Comprehensive medical, dental, and vision insurance beginning the first month after joining.
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Retirement: 401(k) plan with immediately vested employer contributions; no employee matching required.
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Paid time off: Generous PTO policy, plus one additional paid wellness day per calendar year.
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Holidays: 10 federal holidays observed annually.
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Pet insurance: Coverage available to help protect the health of your pets.
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Professional development: Tuition reimbursement, internal training programs, and company-sponsored industry certifications.
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Team and wellness activities: Opportunities to participate in team-building events, community volunteering, wellness initiatives, family events, and other employee activities.