This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Key Account Manager NA based in Canada.
This role is focused on managing strategic and enterprise customer relationships across North America. You will act as a trusted advisor to senior and C-level stakeholders, building partnerships that support retention, growth, and long-term value. The position combines account strategy, commercial negotiation, revenue expansion, forecasting, and customer success. You will work cross-functionally with Sales, Product, Legal, Finance, and Operations to resolve complex business and technical challenges. A strong understanding of payment infrastructure and technology will help you anticipate customer needs and identify new opportunities. This is a high-ownership role in a fast-paced, international environment where your work can directly contribute to global growth.
Accountabilities
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Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor for C-level stakeholders.
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Develop and execute account strategies based on portfolio segmentation, adapting engagement and commercial approaches across strategic, growth, and transactional accounts.
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Lead commercial negotiations covering renewals, pricing, payment terms, and supply agreements, using value-based negotiation and quantified business cases.
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Drive revenue expansion through upselling and cross-selling while developing a high-quality pipeline of opportunities across the account portfolio.
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Own monthly, quarterly, and annual forecasting and account planning, proactively identifying revenue risks and growth opportunities.
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Monitor account health indicators, including NPS and client referenceability, and address potential concerns before they affect customer satisfaction.
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Analyze customer profitability and develop strategies to protect margins while managing pricing and discounting decisions.
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Collaborate with Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues at the executive level.
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Gather customer feedback and translate insights into opportunities for product and service improvements.
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Stay informed about payment industry developments and emerging trends to anticipate customer needs and market opportunities.
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Mentor junior Key Account Managers and peers and contribute to strategic account review forums.
Requirements
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3–4 years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management.
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Professional experience within payments, fintech, technology, or a closely related industry.
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Proven ability to build relationships with and influence C-level and senior executive stakeholders.
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Demonstrated expertise in value-based commercial negotiation, business case development and quantification, contract renewals, and account portfolio segmentation.
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Strong command of revenue forecasting, pipeline development, and complex portfolio management, with excellent attention to detail.
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Ability to combine strategic customer empathy with sufficient technical understanding of payment infrastructure to address executive-level client challenges.
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Strong commercial, analytical, communication, and relationship-management skills.
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High ownership and accountability, with a demonstrated ability to drive initiatives through completion.
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Comfortable operating in fast-paced and ambiguous environments where priorities can evolve quickly.
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Ability to collaborate effectively across multiple functions and maintain strong alignment among internal and external stakeholders.
Benefits
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Competitive compensation.
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Fully remote work, with the flexibility to work from anywhere.
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One-time Home Office allowance to support your workspace setup.
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Work equipment provided.
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Stock options.
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Health plan available wherever you are.
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Flexible days off.
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Opportunity to work in an international, cross-functional environment.
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Exposure to the global payments and fintech ecosystem.