This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior ServiceNow Developer based in the United States.
As a Senior ServiceNow Developer, you will design, develop, and maintain enterprise-level applications and integrations on the ServiceNow platform in support of a major national laboratory. You will work across multiple ServiceNow modules, translating business requirements into reliable technical solutions that improve IT service delivery and user experience. Partnering with business analysts, stakeholders, and end-users, you will contribute to the evolution of existing applications while supporting new development initiatives. You will also help ensure platform security, performance, and alignment with ITIL processes and development best practices. This remote opportunity combines hands-on technical ownership with cross-functional collaboration, with occasional onsite travel required. You will play an important role in supporting critical services within a mission-focused environment.
Accountabilities
In this role, you will lead and contribute to the development, enhancement, and support of ServiceNow applications and integrations. Your responsibilities will include:
-
Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
-
Implement and support multiple ServiceNow modules, including Incident Management, Change Management, Asset Management, Configuration Management Database (CMDB), Service Catalog, and Knowledge Management.
-
Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate business needs into effective technical solutions.
-
Maintain and enhance existing ServiceNow applications to improve functionality, reliability, and user experience.
-
Troubleshoot and resolve issues related to ServiceNow applications, integrations, and workflows.
-
Develop and maintain technical documentation, including design specifications, user guides, and support procedures.
-
Ensure application development activities comply with applicable security policies and best practices.
-
Provide training and technical support to end-users and other IT staff as needed.
-
Stay informed about ServiceNow platform updates, new capabilities, and industry best practices.
Requirements
The ideal candidate brings extensive ServiceNow development experience, strong technical expertise, and the ability to collaborate effectively with both technical and non-technical stakeholders. The following qualifications and skills are required:
-
Bachelor’s degree in a relevant discipline, along with at least 7 years of directly related professional experience demonstrating the knowledge and skills required for the role.
-
U.S. citizenship.
-
Ability to obtain and maintain a Department of Energy (DOE) security clearance.
-
Experience with ServiceNow platform configuration.
-
Proven experience implementing and supporting multiple ServiceNow modules.
-
Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and Script Includes.
-
Experience with ServiceNow integration technologies and methods, including REST, SOAP, and MID Server.
-
Familiarity with ITIL processes and their application across ServiceNow modules.
-
Strong problem-solving abilities and attention to detail.
-
Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.
Preferred Qualifications
-
ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
Additional Information
-
The position can be performed remotely.
-
Candidates must be willing to travel onsite as needed.
Benefits
-
Remote work flexibility, with occasional onsite travel as required.
-
Opportunity to support a major national laboratory and contribute to mission-critical technology initiatives.
-
Work in a quality-focused environment with established development and service management standards.
-
Opportunity to expand technical expertise while working with a broad range of ServiceNow modules and enterprise integrations.