Senior Travel Consultant ERM

• Manage incoming customer requests through multiple channels, including phone and email, ensuring timely, accurate, and professional responses.

• Act as a primary point of contact for business customers, providing travel advice, relevant information, and recommendations tailored to their needs.

• Coordinate crew movements, rotations, travel changes, and disruptions, anticipating potential challenges and identifying suitable solutions.

• Use the appropriate travel systems and tools, including GDS platforms, to process requests efficiently and accurately.

• Identify opportunities to recommend additional travel products and services that enhance the customer experience.

• Support team members by answering questions, providing guidance on policies and procedures, and sharing operational knowledge.

• Coach and assist travel consultants when the team leader is unavailable.

• Contribute to operational projects and collaborate with colleagues across global and regional teams.

• Participate in quality management activities, including error monitoring and resolution, to maintain service standards.

• Review operational processes and customer relationships, suggesting improvements that enhance efficiency and service delivery.

• Meet individual and team performance objectives while managing multiple priorities effectively.

Requirements:

• Proven professional experience in ERM, marine, offshore, or crew travel environments.

• Hands-on expertise managing crew movements, rotations, and travel disruptions.

• Advanced proficiency in the Amadeus GDS system.

• Strong knowledge of the travel industry, including relevant policies, procedures, and operational processes.

• Excellent attention to detail and the ability to maintain accuracy in a fast-paced, high-pressure environment.

• Ability to work effectively in a 24/7 service operation and adapt to changing customer and business requirements.

• Strong written and verbal communication skills in English.

• Excellent customer service, problem-solving, and relationship-management abilities.

• Proven ability to manage multiple requests and competing priorities independently.

• Strong teamwork and collaboration skills, particularly in global, multi-regional environments.

• Initiative, sound judgment, and the ability to provide guidance and support to colleagues.

Benefits:

• Remote work opportunities from Brazil.

• Flexible working hours.

• Generous vacation days to support rest and work-life balance.

• Competitive compensation package.

• Access to resources and tools supporting mental, physical, and financial well-being.

• Travel industry benefits, professional perks, and discounts.

• Opportunities for professional development, skills enhancement, and career growth.

• Exposure to international projects and collaboration with global teams.

• Inclusive and diverse working environment.

• Opportunities to participate in charitable and community-focused initiatives.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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