Manager, Court Reporters

• Team leadership and performance management: Oversee the daily activities of an assigned team of court reporters, including availability, assignments, workload distribution, attendance, punctuality, and transcript deadlines.
• Operational coordination: Monitor scheduling and deposition support channels, confirm proceeding coverage, and respond promptly to reporter questions, technical issues, and last-minute changes.
• Workflow compliance and quality assurance: Ensure reporters consistently follow established pre-deposition and post-deposition procedures, including the timely submission of transcripts, exhibits, notes, and other required case materials.
• Coaching and professional development: Provide regular feedback and guidance on deposition procedures, client service, professional conduct, court reporting standards, and transcript quality.
• Recruitment and onboarding: Collaborate with Talent Acquisition and Operations to interview and select qualified court reporters, align hiring criteria, and support recruitment objectives.
• New-hire support: Help newly recruited reporters develop the knowledge and confidence needed to manage assignments independently and meet operational expectations.
• Performance monitoring: Review quality indicators and team metrics, document coaching activities, recognize strong performance, and address attendance, workflow, service, or quality concerns in a timely manner.
• Issue resolution and escalation: Act as an escalation point for reporter and proceeding-related challenges, coordinating with relevant teams to resolve issues and ensure appropriate follow-up.
• Process improvement: Identify recurring gaps in workflows, training, and technology, and recommend practical improvements that strengthen readiness, consistency, service quality, and employee retention.
• Cross-functional collaboration: Maintain effective communication with internal stakeholders to ensure court reporters have the resources, information, and support needed to deliver dependable service.

Requirements

• Relevant professional experience: Three to four years of experience in court reporting, legal transcription, deposition services, or a related legal operations environment.
• Leadership experience: Previous supervisory or team-lead experience, including coaching employees, providing constructive feedback, and managing performance.
• Court reporting expertise: Strong understanding of deposition procedures, court reporting practices, transcript production, and associated documentation workflows.
• People management skills: Ability to motivate, support, and develop team members while maintaining accountability and consistent service standards.
• Organizational and time-management skills: Strong attention to detail and the ability to prioritize competing demands, coordinate assignments, and meet deadlines in a high-volume environment.
• Communication and interpersonal skills: Excellent verbal and written communication skills, with the ability to provide clear guidance, manage escalations, and collaborate effectively across teams.
• Problem-solving abilities: Sound judgment and a proactive approach to resolving operational challenges, identifying root causes, and escalating issues when appropriate.
• Technical proficiency: Comfort using court reporting technology, remote deposition platforms, and operational systems, with the ability to troubleshoot common technical issues.
• Adaptability: Ability to manage changing priorities while maintaining professionalism, quality, and responsiveness.
• Remote collaboration experience (preferred): Experience supporting distributed teams across multiple locations and time zones is an advantage.

Benefits

• Annual salary: $70,000.
• Remote work: Full-time remote position offering flexibility to work from home.
• Paid time off: Paid leave to support personal needs and work-life balance.
• Paid holidays: Company-paid holidays throughout the year.
• Professional development: Opportunity to strengthen leadership capabilities and advance within the legal services industry.
• Meaningful leadership responsibilities: Hands-on experience coaching, developing, and supporting a growing team of court reporting professionals.
• Collaborative work environment: Opportunity to work closely with Scheduling, Operations, Production, and Talent Acquisition teams.
• Compensation considerations: Final pay positioning may depend on relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and organizational needs.
• Equal opportunity employment: A commitment to a workplace free from discrimination and harassment, with employment decisions based on qualifications and applicable employment laws.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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