Order Management Associate

• Customer Order Evaluation: Review incoming customer orders for completeness, accuracy, and compliance with established procedures before processing.

• Order Processing: Enter and manage customer orders accurately, ensuring that relevant information is recorded correctly and processed within expected timelines.

• Customer Invoicing: Prepare and process customer invoices, verifying order details and maintaining accurate billing information.

• Customer Query Management: Independently handle customer enquiries related to orders, invoices, and associated processes, providing clear and timely responses.

• Order Accuracy and Documentation: Maintain reliable order records and supporting documentation while minimising processing errors and discrepancies.

• Cross-Functional Coordination: Collaborate with operations, supply chain, and other relevant teams to resolve order-related issues and support smooth workflows.

• Process Compliance: Follow established order management procedures and quality standards to ensure consistency, accuracy, and operational efficiency.

• Continuous Improvement: Identify recurring issues and opportunities to improve order processing accuracy, customer service, and overall workflow efficiency.

Requirements

• Order Management Skills: Demonstrated ability to evaluate, process, and manage customer orders accurately, with strong attention to detail.

• Customer Focus: A customer-oriented mindset and the ability to manage enquiries professionally while maintaining a positive customer experience.

• Communication Skills: Strong written and verbal communication skills, with the ability to explain information clearly and resolve customer queries effectively.

• Analytical and Problem-Solving Abilities: Capacity to identify order discrepancies, investigate issues, and implement appropriate solutions.

• Organisational Skills: Ability to manage multiple orders and customer requests, prioritise tasks, and meet deadlines without compromising accuracy.

• Technical Proficiency: Comfort working with business systems and digital tools used for order processing, invoicing, and customer relationship management.

• Preferred System Experience: Familiarity with Microsoft CRM (MSCRM) or Microsoft Dynamics 365 (D365) is an advantage.

• Teamwork and Accountability: Ability to work independently on customer queries while collaborating effectively with colleagues across operational functions.

• Professional Approach: Reliability, adaptability, and a commitment to maintaining high standards of service and data accuracy.

Benefits

• Competitive Benefits Package: Access to a range of employee benefits designed to support professional and personal wellbeing.

• Healthcare Benefits: Eligibility for healthcare programmes, subject to the applicable benefits policy.

• Paid Time Off: Access to paid leave in accordance with company policies.

• Flexible Work Arrangements: Remote working eligibility is indicated in the original job description, with specific arrangements to be confirmed during the recruitment process.

• Professional Development: Opportunities to build expertise in customer order management, invoicing, and supply chain operations.

• Global Business Exposure: Experience working within an international life sciences and biotechnology environment.

• Continuous Improvement Culture: Exposure to structured operational processes and opportunities to contribute to workflow improvements.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

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