This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud System Administrator based in India (Remote).
As a Cloud System Administrator, you will help maintain, configure, and support cloud-based systems that enable reliable and efficient business operations. You will respond to technical and product-related inquiries, troubleshoot system issues, and provide timely solutions through phone support and electronic ticketing systems. Working alongside senior system administrators, you will contribute to the implementation and configuration of cloud infrastructure according to established technical requirements. You will apply your knowledge of system administration, operating systems, scripting, and cloud security to support stable and secure technology environments. This role offers the opportunity to develop practical cloud administration skills while collaborating with experienced technical professionals. You will contribute to service quality by resolving issues efficiently, following established procedures, and helping maintain system reliability. Ideal for a technically minded professional with a proactive approach to problem-solving, this position provides a foundation for continued growth in cloud infrastructure and systems administration.
Accountabilities
- Respond to and resolve product-related and technical inquiries received by phone or through electronic support ticketing systems, ensuring timely and professional assistance.
- Diagnose, troubleshoot, and resolve system administration issues, identifying root causes and applying appropriate solutions within established procedures.
- Implement and configure cloud-based systems under the direction and guidance of senior system administrators.
- Assist with the deployment, maintenance, and administration of cloud infrastructure to support reliable system performance and operational requirements.
- Monitor and address technical issues related to cloud environments, operating systems, and system administration tools.
- Apply scripting techniques to support routine administrative tasks, streamline repetitive processes, and improve operational efficiency.
- Follow established cloud security practices and administrative procedures to help protect systems, configurations, and access credentials.
- Document technical issues, troubleshooting steps, resolutions, and system changes to support accurate records and knowledge sharing.
- Escalate complex technical problems to senior administrators or relevant technical teams when additional expertise is required.
- Collaborate with colleagues to maintain service quality, support system reliability, and contribute to continuous improvements in cloud administration processes.
Requirements
- A bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline, or equivalent relevant professional experience.
- Hands-on experience with cloud platforms and a foundational understanding of cloud infrastructure, deployment, and administration.
- Familiarity with system administration tools and techniques used to configure, maintain, and troubleshoot IT environments.
- Experience with operating system scripting languages and the ability to use scripts to automate or simplify routine administrative tasks.
- Working knowledge of cloud security principles, including secure configurations, access management, and protection of cloud-based resources.
- Strong troubleshooting and problem-solving skills, with the ability to investigate technical issues, assess possible solutions, and resolve problems systematically.
- Good written and verbal communication skills, with the ability to explain technical information clearly and assist users through phone support and ticket-based communication.
- Strong organizational skills and attention to detail when managing support requests, documenting resolutions, and implementing system changes.
- Ability to follow technical instructions, established procedures, and guidance from senior system administrators while taking ownership of assigned tasks.
- A collaborative and proactive approach, with a willingness to learn new technologies, develop technical expertise, and work effectively within a distributed team.
- Ability to manage incoming inquiries, prioritize support tasks, and escalate issues appropriately to maintain service quality.
Benefits
- Remote work: Opportunity to work remotely from India.
- Full-time employment: A full-time position within a global technology and business services environment.
- Practical cloud experience: Hands-on involvement in implementing and supporting cloud-based systems.
- Technical development: Opportunities to strengthen skills in cloud administration, operating systems, scripting, troubleshooting, and cloud security.
- Mentorship and guidance: The opportunity to work alongside senior system administrators and learn established infrastructure management practices.
- Problem-solving experience: Exposure to a variety of product and technical support challenges in a professional IT environment.
- Career development: A foundation for expanding expertise in cloud infrastructure, systems administration, and related technical disciplines.
- Collaborative environment: The opportunity to work with technical colleagues and contribute to reliable, secure, and efficient IT operations.