Senior Salesforce Admin

• Salesforce Administration and Security: Serve as the primary administrator for Sales Cloud and Service Cloud, managing users, roles, profiles, permission sets, field-level security, sharing rules, and user lifecycle processes.
• Workflow Automation and Modernization: Design, build, and maintain sophisticated Salesforce Flows, including record-triggered, screen, scheduled, and HTTP callout flows. Review and consolidate legacy Workflow Rules and Process Builder automations into clean, scalable, and maintainable solutions.
• Service Cloud Management: Administer case management processes, including assignment rules, queue management, and automated offboarding cases associated with client cancellations.
• Integration Management: Maintain and troubleshoot integrations with NetSuite through Celigo/integrator.io, GoHighLevel, PDF Butler, Dialpad, Apollo, HubSpot, Outlook, and Microsoft Teams. Ensure reliable data synchronization across connected platforms.
• API and Webhook Troubleshooting: Configure and support custom API- and webhook-based integrations, investigate errors, analyze payload mismatches, and resolve data flow issues across systems.
• Deployment and Release Management: Manage deployments between sandbox and production environments using Salesforce CLI, Metadata API, and Change Sets. Troubleshoot deployment failures, test coverage issues, and related technical challenges.
• Reporting and Analytics: Build and maintain custom reports, report types, and dashboards to monitor sales pipelines, operational performance, and subscription-based business metrics, including monthly recurring revenue (MRR), annual recurring revenue (ARR), and churn.
• Data Quality and Governance: Maintain accurate and reliable Salesforce data through validation rules, deduplication, regular audits, lead-source completeness checks, and continuous process improvements.
• AI-Enabled Administration: Use AI-assisted tools such as Claude Code, Cursor, and ChatGPT to accelerate Flow development, formula creation, metadata analysis, documentation, and troubleshooting.
• User Support and Enablement: Resolve end-user issues, provide training and documentation, and improve platform adoption across business functions.
• Continuous Improvement: Monitor Salesforce releases, evaluate new platform capabilities, and recommend improvements that strengthen system reliability, operational efficiency, and scalability.

Requirements

• Professional Experience: At least 8 years of dedicated, hands-on Salesforce Administration experience in complex, heavily automated environments.
• Required Certification: Salesforce Administrator certification is mandatory. Advanced Administrator, Platform App Builder, or Platform Developer I certification is strongly preferred.
• Salesforce Technical Expertise: Deep understanding of the Salesforce data model, security architecture, configuration capabilities, and Flow Builder, including complex subflows, fault paths, and HTTP callouts.
• Sales and Service Cloud: Demonstrated experience administering both Sales Cloud and Service Cloud, particularly case management, user access, automation, and business process configuration.
• Automation Architecture: Proven ability to design scalable automation architectures, consolidate legacy Process Builder workflows, and modernize existing automation without disrupting downstream processes.
• Integration Expertise: Experience managing third-party and custom integrations, REST APIs, webhooks, and middleware or integration platforms such as Celigo/integrator.io. Familiarity with NetSuite and marketing technology ecosystems is a significant advantage.
• Deployment and Troubleshooting: Experience with Salesforce CLI, Metadata API, Change Sets, deployment processes, test coverage, API error logs, and integration troubleshooting.
• Reporting and Data Management: Strong skills in custom report types, bucket fields, dashboards, data validation, deduplication, and data quality management. Familiarity with SaaS metrics such as MRR, ARR, and churn is preferred.
• AI-Assisted Workflows: Experience using AI tools such as Claude Code, Cursor, ChatGPT, or similar platforms to improve Salesforce administration, analyze metadata, generate formulas, create test cases, and accelerate troubleshooting.
• Education: A bachelor's degree in Computer Science, Business, Information Systems, or a related field is preferred; equivalent practical experience may also be considered.
• Industry Experience: Experience in healthcare, marketing, agencies, or managed services environments is a strong advantage.
• Analytical and Problem-Solving Skills: Ability to investigate complex technical issues independently, trace integration failures across multiple systems, and implement sustainable solutions.
• Communication and Collaboration: Strong documentation, communication, and stakeholder management skills, with the ability to translate business requirements into effective technical solutions.
• Continuous Learning: A proactive approach to platform modernization, emerging technologies, AI-assisted administration, and Salesforce best practices.
• Work Schedule: Availability to work from approximately 6:30 PM to 3:30 AM IST, with a flexibility of approximately one hour.

Benefits

• Remote Work: Fully remote opportunity for candidates based in India.
• Advanced Technology Exposure: Work with a sophisticated Salesforce environment, complex integrations, modern automation frameworks, and AI-assisted development tools.
• Technical Ownership: Take responsibility for platform administration, automation architecture, integration reliability, and system modernization.
• Professional Development: Opportunities to strengthen expertise in Salesforce architecture, AI-enabled workflows, API integrations, and enterprise platform optimization.
• Cross-Functional Collaboration: Partner with different business teams to deliver scalable solutions that improve operational efficiency and data quality.
• Meaningful Impact: Help maintain and improve business-critical systems while introducing smarter, more efficient ways of working.
• Compensation and Additional Benefits: Salary, healthcare coverage, paid leave, bonuses, and other benefits were not specified in the original job description and can be discussed during the recruitment process.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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