This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Renewal Representative based in the United States.
The Senior Renewal Representative will own customer renewals and drive retention and expansion across a diverse portfolio of enterprise accounts. This role combines commercial accountability, strategic relationship management, and data-driven customer success to protect recurring revenue and uncover growth opportunities. You will manage customer relationships across a broad range of account values, from $10,000 to $1 million annually. Working closely with Sales, Product, Engineering, Support, Legal, Finance, and Revenue Operations, you will help customers realize value and strengthen long-term partnerships. You will also play a key role in building scalable renewal processes, customer health indicators, and executive business review practices. This is an opportunity to shape an evolving post-sale program while contributing directly to revenue performance. The role is remote within eligible U.S. states, with travel expected to remain below 15%.
Accountabilities
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Own the renewal portfolio and retention targets, maintaining a rolling forecast and managing each renewal through a structured timeline.
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Deliver accurate renewal forecasts and updates as part of the weekly revenue planning process.
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Act as the primary customer contact and advocate, coordinating internal teams to resolve issues and support customer success.
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Plan and lead executive quarterly business reviews, demonstrating delivered value, reviewing adoption, and aligning customer priorities with the product roadmap.
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Establish an appropriate communication cadence across the portfolio to maintain strong relationships and proactively address customer needs.
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Monitor product usage, adoption, and account health to identify renewal risks early and implement mitigation plans.
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Negotiate renewal pricing, contract terms, and scope while identifying and closing expansion opportunities within existing accounts.
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Identify larger growth opportunities, including new business units, product lines, and use cases, and coordinate qualified handoffs to Account Executives.
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Manage monthly and quarterly consumption cycles for usage-based customers, including reconciliations, true-ups, and overage discussions.
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Collaborate with Revenue Operations and Finance to streamline usage tracking and develop repeatable, scalable processes.
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Maintain accurate customer, account, and renewal information in Salesforce.
Requirements:
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4–6 years of experience in renewals, customer success, or account management within enterprise B2B software, with direct responsibility for retention or renewal targets.
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Demonstrated ownership of a renewal portfolio, including forecasting, proactive renewal planning, and accountability for commercial outcomes.
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A proven record of strong retention performance and success in achieving or exceeding targets.
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Confidence negotiating commercial terms, pricing, contract duration, and scope.
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Experience leading executive-level quarterly business reviews, including managing challenging customer relationships.
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Ability to interpret usage and adoption data and use insights to guide customer conversations and retention strategies.
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Working proficiency with Salesforce and a disciplined approach to maintaining accurate account and opportunity data.
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Strong commercial judgment, with the ability to recognize expansion opportunities and coordinate effective handoffs to sales teams.
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Experience managing accounts of varying sizes and complexity, from smaller customers to enterprise-level relationships.
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Adaptability, initiative, and enthusiasm for building processes in an evolving business environment.
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Preferred: Experience with consumption-based or usage-based pricing models, including true-ups and overage management.
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Preferred: Background in enterprise B2B SaaS, with exposure to retail, consumer packaged goods, or consumer brand customers.
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Preferred: Familiarity with quoting, order processing, or contract administration.
Benefits:
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Annual compensation range of $78,400–$98,000, with final pay depending on experience, skills, qualifications, location, and other relevant factors.
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Comprehensive healthcare coverage, including medical, dental, and vision insurance.
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Retirement savings plan.
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Restricted stock units and access to an employee stock purchase plan (ESPP).
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Flexible paid time off and paid holidays.
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Life insurance coverage.
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Mentorship opportunities and professional development support.
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Training and learning opportunities to strengthen skills and support career growth.
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Remote work flexibility for eligible candidates residing in Colorado, New York, Oregon, Texas, or Washington.
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Limited business travel, expected to be less than 15%.