This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Operations Manager (East) based in the United States.
Lead large-scale fleet maintenance operations across the East Coast, ensuring customer assets remain safe, reliable, and ready for service. In this senior leadership role, you will oversee multiple regional sites and guide fleet managers, technicians, and administrative teams to achieve operational excellence. You will manage a dedicated customer account, balancing maintenance performance, customer satisfaction, financial oversight, and service delivery. By monitoring key performance indicators, service-level agreements, safety standards, and compliance requirements, you will drive measurable improvements in fleet uptime and business results. You will also strengthen customer relationships, optimize maintenance planning, and coordinate suppliers and third-party service providers. This opportunity is ideal for a hands-on, results-driven leader with extensive fleet maintenance experience and a passion for developing high-performing teams.
Accountabilities:
As Senior Operations Manager, you will oversee regional fleet maintenance operations, ensure consistent service delivery, and maintain accountability for customer satisfaction, safety, quality, and financial performance. You will lead operational teams across multiple locations, build strong customer and supplier relationships, and continuously improve processes to meet business objectives.
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Oversee day-to-day fleet maintenance operations across the East Coast region, managing fleet managers, technicians, and local administrative personnel across multiple sites.
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Ensure consistent achievement of customer key performance indicators (KPIs), service-level agreements (SLAs), productivity targets, quality standards, and customer experience objectives.
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Monitor fleet availability, uptime, readiness, preventive maintenance (PM), Department of Transportation (DOT) compliance, environmental health and safety (EHS), and other regional performance metrics.
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Maintain accurate system updates, site reports, and operational data, ensuring equipment is scheduled appropriately, repairs are completed promptly, and customers receive timely status updates.
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Coordinate billing inquiries, monthly financial closeout activities, performance reporting, and other account management responsibilities.
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Serve as the primary point of contact for customer inquiries, feedback, and escalations, facilitating regular communication, surveys, and weekly and monthly business reviews.
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Build and maintain productive relationships with customer stakeholders, aligning operational priorities with service expectations and business objectives.
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Plan and schedule repairs proactively, communicate equipment downtime, and oversee parts availability and inventory management across the regional network.
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Manage relationships with suppliers and third-party service providers supporting parts procurement, repairs, warranty claims, and specialized maintenance services.
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Recruit, develop, coach, and performance-manage operations and team managers, strengthening leadership capabilities and maintaining appropriate staffing levels.
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Partner with EHS, safety, and training teams to improve employee capabilities, maintain regulatory compliance, and promote a strong safety culture.
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Establish clear communication and engagement practices so teams understand performance expectations, business priorities, and operational challenges.
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Identify and implement operational best practices, process improvements, and scalable solutions that enhance efficiency, quality, and customer outcomes.
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Monitor staffing, retention, service quality, and overall business performance, ensuring regional operations remain aligned with account goals and business plans.
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Lead cross-functional initiatives using structured project management approaches to resolve problems and improve operational performance.
Requirements:
The ideal candidate combines extensive fleet maintenance and operations management experience with strong technical knowledge, commercial awareness, and proven leadership skills. You should be comfortable overseeing large, geographically dispersed teams, managing complex customer relationships, and using operational data to make informed decisions in a fast-paced environment.
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Bachelor's degree preferred.
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At least 10 years of relevant experience managing large fleets and maintenance operations.
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Strong technical understanding of heavy-duty Class A equipment, mechanical repairs, diagnostics, tools, inventory management, and fleet management systems.
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Proven experience leading operations, maintenance planning, customer service, and multi-site service delivery.
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Demonstrated ability to manage operational performance against KPIs, SLAs, quality targets, safety requirements, and business objectives.
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Strong financial and business acumen, including experience with billing inquiries, monthly closeout, operational reporting, and performance analysis.
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Proficiency in Microsoft Outlook, Excel, and PowerPoint, with the ability to interpret data and communicate performance insights effectively.
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Excellent leadership and people-management skills, including recruiting, coaching, developing, and retaining high-performing teams.
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Experience leading cross-functional teams and applying project management principles to operational initiatives.
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Strong analytical, troubleshooting, and problem-solving abilities, with a proactive approach to identifying and resolving service issues.
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Excellent written and verbal communication, interpersonal, and influencing skills, including the ability to communicate effectively with diverse teams and customer stakeholders.
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Demonstrated ability to build and maintain strong customer partnerships, manage escalations, and deliver solutions that meet customer expectations.
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A hands-on, results-oriented mindset combined with the ability to think strategically and drive continuous improvement.
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Self-motivation, sound judgment, decisiveness, and a strong commitment to safety, quality, accountability, and operational excellence.
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Willingness to support regional operations and coordinate activities across multiple sites throughout the East Coast.
Benefits:
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Annual base salary: $120,000–$130,000, plus an annual performance-based bonus incentive.
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Weekly pay, with salaries paid every Friday.
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Access to the full benefits package within 30 days.
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Medical, dental, vision, and prescription drug coverage.
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Life insurance and disability insurance.
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401(k) retirement plan with employer matching.
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Unlimited vacation, paid holidays, and sick time.
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Reimbursement for work boots and prescription safety glasses.
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Professional development and career growth opportunities through an extensive internal training program.
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ASE certification program, including examination fee reimbursement and bonus opportunities.
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Employee referral program offering bonuses of up to $500.
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Employee recognition platform with points redeemable for merchandise.
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Employee Assistance Program (EAP).
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24/7 nurse triage line.
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Employee discounts on mobile phone services and entertainment tickets.
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Employee resource groups that promote inclusion and belonging.
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Wellness and fitness programs through benefits providers.