Manager, Online Merchandising

• Merchandising team leadership: Lead, coach, and develop a team of eMerchandisers, ensuring high-quality execution, adherence to deadlines, effective workload management, and a consistent customer experience across digital storefronts.

• Online merchandising operations: Oversee product catalog management, site navigation, on-site search, content publishing, sorting rules, and promotional execution across multiple brands.

• E-commerce platform management: Serve as the subject matter expert and escalation point for merchandising configurations, troubleshooting, quality assurance, and issue resolution within Salesforce Commerce Cloud (SFCC).

• Content and promotional execution: Coordinate website content updates and promotions, ensuring accurate configuration, thorough testing, validation, and timely deployment.

• Merchandising optimization: Maximize the use of platform capabilities, including search tools, sorting rules, A/B testing, and analytics, to improve product discovery, conversion, and the overall customer journey.

• Process improvement and governance: Establish and refine merchandising best practices, operational procedures, documentation, and knowledge bases to improve consistency, efficiency, and speed to market.

• Resource and workflow management: Manage team capacity, workload prioritization, resource allocation, delivery tracking, and operational planning to meet business objectives.

• Subscription program and vendor management: Oversee subscription program operations, reporting, performance analysis, and optimization recommendations while managing relationships with relevant technology and service providers.

• Analytics and performance reporting: Partner with analytics teams to maintain accurate tracking and tagging, monitor e-commerce merchandising KPIs, develop dashboards, and translate performance data into actionable recommendations.

• Cross-functional collaboration: Work closely with e-commerce, digital marketing, CRM, analytics, and IT teams to align merchandising activities with campaigns, promotions, customer engagement initiatives, and commercial priorities.

• Digital project leadership: Partner with digital product management, IT, and development teams to define business requirements, evaluate solutions, and deliver website enhancements.

• Release and enhancement management: Lead merchandising-related initiatives across IT release cycles, coordinating requirements, priorities, configurations, testing, team capacity, bug fixes, and delivery.

• Quality assurance and user acceptance testing: Develop test scenarios and use cases, coordinate brand testing, validate configurations, manage defects, and secure business approval before deployment.

• Experimentation and optimization: Collaborate with product management on A/B testing and experimentation, ensuring appropriate implementation and measurement of results.

• Post-launch evaluation: Analyze the performance of new features and site enhancements after launch, identify improvement opportunities, and recommend further optimization.

• AI-enabled commerce: Explore and support the use of AI-powered e-commerce tools and capabilities to enhance merchandising operations and the online shopping experience.

Requirements

• Professional experience: At least seven years of experience in e-commerce, with a strong understanding of online merchandising, website optimization, web analytics, and digital project delivery.

• Team leadership: Demonstrated experience leading, coaching, and developing e-commerce merchandising teams.

• E-commerce platform expertise: Hands-on experience with e-commerce platforms and tools, preferably Salesforce Commerce Cloud (SFCC), including catalog management, promotions, search, content publishing, configuration, troubleshooting, and quality assurance.

• Digital project delivery: Proven ability to deliver e-commerce enhancements through cross-functional technology projects, development workflows, and structured release cycles.

• Business and technical alignment: Experience translating business needs into functional requirements and collaborating with product managers, IT specialists, and developers to implement solutions.

• Testing and quality assurance: Practical experience with quality assurance, user acceptance testing (UAT), defect resolution, troubleshooting, and release validation.

• Vendor management: Experience managing third-party development partners and technology vendors, including performance reviews and continuous improvement initiatives.

• Analytical capabilities: Strong ability to interpret website analytics, monitor KPIs, develop meaningful reports, and turn performance insights into actionable business recommendations.

• AI awareness: Familiarity with AI-powered e-commerce tools and emerging capabilities that support digital merchandising and optimization.

• Project and time management: Excellent organizational skills, with the ability to establish timelines, manage multiple priorities, and deliver projects within deadlines.

• Attention to detail: Strong quality control capabilities and a commitment to accurate configurations, reliable testing, and consistent execution.

• Communication and collaboration: Excellent interpersonal and relationship-building skills, with the ability to work effectively across teams and align stakeholders around shared objectives.

• Technical proficiency: Strong working knowledge of Microsoft Word, Excel, and PowerPoint.

• Industry knowledge: Familiarity with the beauty and prestige cosmetics market is an advantage.

• Strategic mindset: Ability to balance day-to-day operational excellence with longer-term digital improvement initiatives and commercial priorities.

Benefits

• Health coverage: Medical, dental, and vision insurance.

• Financial protection: Life and disability insurance.

• Retirement savings: A 401(k) plan with a company match of up to 6%, subject to the applicable plan terms.

• Paid time off: Paid leave, company holidays, and paid volunteer days.

• Parental support: Paid parental leave.

• Learning and development: Talent development programs, learning opportunities, and tuition reimbursement.

• Career mobility: Opportunities for internal career progression and international mobility.

• Employee discounts: Product discounts and annual complimentary product allowances.

• Community and inclusion: Employee-led affinity groups and opportunities to participate in an inclusive workplace community.

• Compensation: Base pay determined by factors such as location, relevant experience, education, and job-specific skills. Additional compensation may include participation in a bonus program.

• Work arrangement: The original listing includes a remote-work designation, but the position is advertised within the Americas region. Eligibility to work remotely from Brazil, along with any location-specific employment requirements, should be confirmed during the hiring process.

• Additional details: The exact salary range, bonus eligibility, and availability of individual benefits in Brazil are not specified and should be confirmed with the hiring team.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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