This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Care Professional based in the United States.
Join a customer-focused team dedicated to improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. In this role, you will serve as a primary point of contact, supporting customers with questions related to third-party liability and subrogation. You will conduct professional interviews, gather and verify information, resolve concerns, and maintain accurate case documentation. Working in a fast-paced, technology-driven environment, you will use multiple systems to deliver efficient, high-quality service. This opportunity is ideal for a resourceful communicator who enjoys problem-solving, collaboration, and continuous learning. The position offers remote flexibility for candidates residing in eligible U.S. states.
Accountabilities:
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Handle inbound and outbound customer inquiries related to potential third-party liability and subrogation matters.
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Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims.
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Assess customer needs, research inquiries, resolve issues, and determine appropriate next steps in accordance with established procedures.
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Navigate multiple computer applications simultaneously while communicating with customers and updating case information.
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Maintain complete, accurate, and timely records of all customer interactions.
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Protect sensitive information and comply with HIPAA requirements, applicable privacy regulations, and internal policies.
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Meet established productivity, service quality, attendance, and schedule adherence targets.
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Collaborate with internal teams and business partners to address customer concerns and support recovery initiatives.
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Identify opportunities to improve processes and customer experiences, sharing constructive feedback with leadership.
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Provide guidance, training, or mentoring to less experienced colleagues when needed.
Requirements
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High school diploma or GED equivalent.
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At least one year of customer service experience involving issue resolution, or one year of office experience using telephone and computer systems as primary work tools.
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Current authorization to work in the United States.
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Residence in Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment.
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Availability to work full-time, Monday through Friday, from 10:30 a.m. to 7:00 p.m. Central Time.
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Proficiency with Windows-based applications and the ability to learn new systems and technologies quickly.
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Ability to navigate multiple applications while speaking with customers.
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Strong verbal and written communication skills, with a professional and customer-focused approach.
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Demonstrated relationship-building, critical-thinking, and problem-resolution abilities.
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Strong attention to detail, organizational skills, and the ability to manage competing priorities in a fast-paced, team-oriented environment.
Benefits
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Comprehensive medical, dental, and vision coverage.
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Wellness programs and resources to support healthy living.
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Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
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Tuition reimbursement opportunities to support professional development.
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Paid time off to recharge and maintain work-life balance.
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Paid holidays and sick time.
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Leave options to support important life events.
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Life and disability insurance.
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Optional supplemental coverage, including critical illness, accident, hospital indemnity, legal services, and identity protection.
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Employee Assistance Program (EAP), providing free and confidential counseling and support.
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Remote work flexibility for eligible positions.
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Flexible scheduling opportunities in select roles.