Retail Warehouse Lead - eCommerce

Intuit Dome is seeking a highly motivated and experienced eCommerce Lead to support the LA Clippers’ Retail Warehouse operations. The ideal candidate will have a strong background in eCommerce fulfillment and warehouse operations, high attention to detail, and a passion for live sports/concerts and retail operations.

The Retail Warehouse Lead - eCommerce will own the day-to-day execution of order picking, packing, and fulfillment at the Intuit Dome, ensuring accurate and timely processing of customer orders. This role will also support order exception handling, help guide warehouse teammates on fulfillment best practices, and ensure a clean, organized, and efficient fulfillment space. The eCommerce Lead should demonstrate strong attention to detail and be able to work closely with the Assistant Manager, Retail Warehouse and warehouse team.

To be considered, you should exhibit a strong history of accurate, high-volume order fulfillment, a commitment to following established processes with consistency, and a willingness to be hands-on with execution. You should also be a people-first team player who is obsessed with accuracy and customer experience, and most importantly making a lasting impact in sports retail and merchandise.

This is a seasonal part-time position for the 2026-27 NBA season based at the Intuit Dome located in Inglewood, CA. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games. Work hours will fluctuate based on event schedules and business needs.

What You Will Do

• Lead the daily execution of eCommerce order picking, packing, and shipping to ensure orders are fulfilled accurately and on time.
• Monitor daily order volume and backlog, prioritizing workload to meet service level commitments.
• Validate the accuracy of order and inventory information across all platforms and systems.
• Respond to and resolve inbound eCommerce customer inquiries and order issues.
• Identify and escalate fulfillment exceptions or system issues to warehouse leadership as appropriate.
• Serve as a supplemental point of expertise on eCommerce fulfillment systems, providing hands-on support and troubleshooting to ensure smooth daily use.
• Train warehouse teammates on fulfillment procedures and best practices.
• Adhere to established SOPs and provide feedback for continuous improvement.
• Maintain a clean, organized, and safe fulfillment area at all times.
• Communicate daily fulfillment status and priorities to warehouse leadership.
• Assist with other warehouse operations, including receiving, replenishment, and event support, as

Your Background, Skills and Qualifications

• 1-2 years of warehouse or eCommerce fulfillment experience
• Experience with Shopify or similar eCommerce platforms a plus
• Experience with Microsoft Dynamics 365 a plus.
• Customer service/order issue resolution experience.
• Consistently maintain a high attention to detail.
• Ability to think strategically, problem solve, and multi-task.
• Ability to maintain a positive attitude, demonstrate professionalism, and excellent interpersonal skills.
• Ability to complete work accurately and on time.
• Ability to work independently & in a group setting and demonstrate good judgment skills.
• Ability to learn, contribute and thrive in a fast-growing, dynamic environment.
• Demonstrated ability to communicate and positively interact in a diverse multi-cultural environment.
• Must have availability to work 100% of scheduled events monthly.

Essential Functions of the Job (Physical Requirements & Working Conditions)

• Ability to lift, carry, push, or pull equipment or materials weighing up to 50 pounds.
• Ability to stand, sit, walk, or remain in a stationary position for extended periods during scheduled shifts.
• Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed to perform job duties.
• Ability to ascend and descend stairs and work safely at various heights, including top of stairways, when required.
• Ability to work in confined or enclosed spaces, including elevators, when required.
• Ability to move throughout the venue quickly and safely during events.
• Ability to communicate effectively with guests, coworkers, and supervisors in person and through radio or other communication devices.
• Ability to work in both indoor and outdoor environments. Outdoor work may include exposure to varying weather conditions, including heat, cold, rain, wind, humidity, and direct sunlight.
• Ability to work in environments with elevated noise levels, crowds, and vibration typical of live sporting events and entertainment venues.
• Ability to work in crowded environments with frequent interaction with guests and team members.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts based on business needs.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.

Our Approach to Technology & Innovation

At Halo Sports and Entertainment, curiosity and innovation go hand in hand. We seek forward-thinking individuals who embrace emerging technologies and actively leverage AI tools to work smarter, unlock creativity, and elevate the fan and business experience.

About Halo Sports & Entertainment:

Halo Sports & Entertainment brings together some of Southern California's most iconic sports and entertainment brands. Our portfolio includes the LA Clippers, Intuit Dome, Kia Forum, and the San Diego Clippers, giving our teams the opportunity to shape experiences across professional sports, live music, and entertainment. Whether producing unforgettable events, building innovative technology, or supporting the operations behind it all, our employees work together to deliver exceptional experiences while growing their careers in one of the most dynamic organizations in sports and entertainment.

About Intuit Dome:

At Intuit Dome, we're setting a new standard for live sports and entertainment. Home to the LA Clippers, Intuit Dome was designed from the ground up to redefine the fan experience through technology, innovation, and thoughtful design. Every event is an opportunity to create an unforgettable experience for every fan, artist, athlete, and guest who walks through our doors.

Host of the 2026 NBA All-Star game and set to Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.

Located in Inglewood, Calif., Intuit Dome is built different -- it redefines fans’ expectations for live experiences and changes the music landscape in Los Angeles.

About Kia Forum:

Located in Inglewood, California, the Kia Forum is the only arena-sized venue in the country dedicated to music and entertainment, delivering a superior experience for artists and fans alike. The iconic venue hosts a diverse range of premier events, featuring the biggest names in music and entertainment, award shows, combat sports, and more. Designed with entertainers and performers in mind, Kia Forum Backstage includes star-caliber dressing rooms that provide unparalleled comfort. The Kia Forum received Pollstar's "Arena of the Decade" award in 2022 and was named the top West Coast arena in 2025 by Pollstar and Billboard magazines.

Compensation

• This role pays $25.00 an hour.
• The role is classified as non-exempt.