Account Manager: Brenden King
For more Information please contact: Brenden King, Caleb Moore or Anthony Incerto
Compensation Information:
- Hourly FT | $19.32 per hour ($40,000 per year)
- 10% commission
POSITION SUMMARY:
- Updates, check calls, dispatching
ESSENTIAL FUNCTIONS:
- Assisting Account Manager in servicing his/her business, including but not limited to development of the following:
- Relationships with carriers and skills in evaluating and selecting carriers.
- Skills in negotiating carrier rates.
- Skills in scheduling and servicing loads and handling fiduciary responsibilities.
- Skills in use of company’s HERO software.
- Skills in use of Salesforce
- Develops and maintains excellent relationships with primary and secondary carriers for contracted freight moves.
- Analyze past carrier performance, schedules, cost and availability of appropriate equipment in selecting carrier for each load.
- Act as a liaison between clients, carriers, shippers and receivers.
- Negotiates constantly changing carrier rates for the spot market and to evaluate potential fixed-rate contracts.
- Evaluates carrier performance, including safety and insurance coverage, and make future carrier selections accordingly.
- Monitors progress of loads; maintain awareness of potential in-transit issues, such as weather problems, and take action in advance where possible to ensure timely delivery while managing costs.
- Analyze and resolve in-transit issues, taking client satisfaction and costs into consideration in determining best solution; consults with client and recommends solution as appropriate.
- Ensures all fiduciary responsibilities are met and that all fees and costs are documented for each load.
- Resolve client claims and receivables issues.
- Accurately enter and maintain up-to-date information in company software.
- Other duties as required.
COMPETENCIES:
- Excellent customer service skills.
- Strong written/verbal communication skills and attention to detail.
- Able to multi-task and enjoys a fast-paced environment.
- Entrepreneurial, self-motivated, self-starter.
- Ability to learn quickly, analyze situations and make decisions which support the ongoing success of MegaCorp.