Claims Specialist I

Department: Legal / Claims

Reports To: Chief Legal Officer

Position Summary

The Claims Specialist is responsible for the administration, investigation, evaluation, and resolution of cargo loss, damage, property damage, and related freight claims. This role works closely with customers, carriers, brokers, insurance representatives, and internal departments to ensure claims are properly documented, processed, and resolved in a timely and professional manner. The Claims Specialist also supports cargo protection initiatives, claims reporting, and operational best practices across MegaCorp Logistics.

 Key Responsibilities

The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned.

• Manage and process cargo loss, damage, property damage, and related freight claims from investigation through resolution
• Compile and maintain documentation required for claims processing, including bills of lading, invoices, inspection reports, and shipping documentation
• Review insurance policies and supporting documentation to determine applicable coverage and claim filing requirements
• Prepare claim forms, reports, and related documentation while ensuring accuracy and completeness within Hero TMS, NetSuite, or related systems
• Communicate with customers, carriers, brokers, insurance representatives, inspectors, and internal stakeholders regarding claim status and required information
• Create claim notifications for carriers and assist with transmitting claims for payment, settlement, or further investigation
• Monitor assigned claims and maintain timely follow-up activities to support efficient claim resolution
• Assist with tracking overages, shortages, damages, and related freight claim activity
• Generate claims reports and analytics to support departmental visibility, operational review, and leadership reporting
• Assist with development and maintenance of cargo protection procedures, claims workflows, and operational best practices
• Collaborate with Claims leadership and internal departments to support process improvements and claims-related issue resolution
• Maintain professionalism and protect the company’s reputation throughout all customer and carrier interactions
• Perform additional duties as assigned

 Education & Experience

• High school diploma or GED required
• Bachelor's degree preferred
• 1–3 years of cargo claims, insurance claims, logistics, transportation, or related experience required
• Minimum 6 months of logistics or 3PL industry experience required
• Experience with transportation management systems, claims software, or ERP systems preferred
• Strong analytical, organizational, and problem-solving skills
• Strong written and verbal communication abilities
• Ability to manage multiple priorities and deadlines in fast-paced operational environments

 Core Competencies

• Cargo and freight claims processing
• Claims documentation and recordkeeping
• Carrier and customer communication
• Claims tracking and timely follow-up
• Analytical and problem-solving skills

Physical & Cognitive Requirements

The following requirements are representative of those needed to perform essential job functions. Reasonable accommodations may be made.

 Physical Requirements

• Ability to work at a computer workstation for extended periods
• Ability to communicate effectively in person and via phone or computer
• Ability to use hands and fingers for typing and system navigation
• Occasional movement throughout office environments for meetings and operational support

 Cognitive Requirements

• Strong analytical thinking and problem-solving abilities
• Attention to detail and accuracy in documentation and claims processing
• Strong organizational and time management skills
• Ability to manage multiple priorities and deadlines simultaneously
• Strong written and verbal communication skills
• Ability to exercise sound judgment and professionalism during sensitive situations
• Ability to adapt quickly in fast-paced operational environments

Work Environment

• Works independently and collaboratively with Claims, Legal, Operations, and leadership teams
• Frequent communication with customers, carriers, brokers, insurance representatives, and internal stakeholders
• Primarily indoor, office-based environment
• Use of computers, claims systems, transportation management systems, and standard office equipment
• Fast-paced operational environment with evolving priorities and claim resolution deadlines

 Confidentiality

Employees may access confidential information (e.g., customer data, pricing, operations, financials, systems) and must not use or share it outside their job duties without authorization. Violations may result in disciplinary action, up to termination.

 The duties and responsibilities listed in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Employees may be required to perform additional duties or responsibilities as assigned by management in order to meet business needs.

 MegaCorp is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.