What You Will Do:
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Own a portfolio of existing accounts and take responsibility for their retention and growth.
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Identify upsell and cross-sell opportunities within existing accounts.
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Proactively own renewals in accounts in cooperation with the Customer Success team.
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Succeed in a team selling environment for maximum account penetration and coverage.
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Consistently forecast monthly and quarterly performance.
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Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.
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Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
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Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
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Analyzing stakeholder mapping and setting overall strategy to capture the right frequency in touchpoints
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Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
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Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition
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Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on
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Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
What You Will Need:
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6+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
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Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
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Proven track record of using sales & persuasive skills
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To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
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To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support
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Passion for testing, measuring, and improving outreach and follow-up effectiveness
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Strong communication skills in both writing and speaking (English and Spanish)
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High sense of responsibility and accountability
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A strategic thinker with excellent project and time management skills
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Experience negotiating and navigating contracts and legal discussions
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Thrives in a fast-paced, high-growth, rapidly changing environment
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Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
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Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientists).
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Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
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Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
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A university degree in Business, Marketing, Engineering, or related fields.
What We Offer:
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.