Overview
Cloud Marketplace and Partner Incentives Operations Specialist
Location: Remote – Colombia Work Model: Remote Contract Type: IndefiniteWhat You'll Bring to the Role
You are a detail-oriented operations professional with hands-on experience in cloud marketplace platforms, co-sell programs, and hyperscaler incentive administration. You thrive in fast-paced environments, take ownership of complex operational workflows, and bring a continuous improvement mindset to everything you do.Technology You'll Work With
- AWS Marketplace, Microsoft Azure Marketplace & Google Cloud Marketplace
- WorkSpan
- Salesforce
- Power BI / Tableau
- Tackle.io / Labra
Your Role Responsibilities — Here's What You'll Do
- Maintain and coordinate Hyland's listings across AWS, Microsoft Azure, and Google Cloud Marketplaces, ensuring accuracy of descriptions, pricing, categorization, and supporting documentation aligned to product launches and go-to-market activities.
- Execute end-to-end operational processes for private offers, standard marketplace transactions, renewals, and co-sell opportunities in partnership with Deal Desk, Revenue Operations, Finance, and Legal.
- Perform monthly marketplace revenue reconciliation, invoicing validation, transaction reporting, and issue resolution with Finance and operational stakeholders.
- Administer hyperscaler incentive and funding programs — including submissions, documentation, deadline tracking, utilization reporting, and reconciliation — while maintaining audit-ready records and controls.
- Administer WorkSpan, including user access, configuration, data quality, operational support, and process documentation, while coordinating integration and automation improvements with IT and Salesforce delivery teams.
- Develop and maintain dashboards and recurring reports for marketplace transactions, co-sell activity, incentive submissions, and funding utilization — analyzing data to identify gaps and recommend process improvements that reduce manual effort and strengthen controls.
Role Essentials
- 4–6 years of experience in cloud marketplace operations, sales operations, partner operations, co-sell operations, or incentive and funding program administration
- Direct experience administering listings or transactions within AWS Marketplace or Microsoft Azure Marketplace
- Experience administering WorkSpan, Tackle.io, Labra, or an equivalent co-sell or marketplace platform
- Experience with Salesforce and data-visualization tools such as Power BI or Tableau
- Proven ability to develop operational dashboards, KPIs, and recurring reports that support business decision-making
What We'd Like to See
- Experience with AWS Partner Network, AWS ACE, Microsoft Partner Center, or comparable hyperscaler partner platforms
- Relevant AWS or Microsoft partner or cloud certification
- Experience with marketplace transaction processes including private offers, contracts, renewals, invoicing, or revenue reconciliation
- Experience administering market development funding, co-sell, or partner funding programs including submission, tracking, and reconciliation
- Strong analytical mindset with the ability to identify process gaps and recommend scalable operational improvements