About the Role
What you'll do:
Join a growing team of Virtual Tax Specialists who help clients complete their individual tax returns through a convenient virtual experience. You will prepare accurate tax returns, communicate with clients throughout the process, and provide clear, helpful guidance based on each client's situation.
You will combine tax knowledge, client service, and technology to create a smooth and dependable experience for clients who begin their tax journey online.
Required Qualifications
Education:
- High school diploma or equivalent
- Successful completion of required tax knowledge assessments, certifications, and continuing education.
- Working knowledge of individual federal and state tax concepts.
Work Experience:
- Internet speed of at least 15 Mbps
- 1 - 3 years of tax preparartion experience
- Ability to learn and work effectively with virtual platforms, tax software, and evolving technology.
- Ability to review information, identify inconsistencies, and prepare accurate returns.
- Strong verbal and written communication skills.
- Ability to explain tax information in language clients can understand.
- Good organizational and time management skills.
Preferred Qualifications
- Experience providing customer service through telephone, video, chat, or secure messaging.
- Experience working in a fast-paced or production-based environment.
- Familiarity with virtual tax preparation tools.
- Experience using artificial intelligence or other digital productivity tools.
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$21.59 - $32.40/Hr.