About the Role
The Senior Quality Assurance Analyst will lead quality efforts across the full development lifecycle, from defining business and functional requirements to validating end-to-end system performance. This role combines strategic planning, hands-on testing, and cross-functional collaboration to ensure products meet technical standards and deliver exceptional customer experiences. As a subject matter expert and customer advocate, the analyst drives continuous improvement, champions usability, and ensures compliance with business goals through both manual and automated testing practices.
Day to day, you’ll…
- Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards
- Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues
- Propose and articulate process improvement ideas, including implementation strategies and actionable plans
- Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use
- Leverage test automation tools to enhance test coverage and improve testing efficiency
- Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior
- Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle
- Review product documentation for accuracy and clarity, ensuring it meets customer needs; train others on product functionality and testing practices.
- Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback
- Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation
- Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs
- Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage
- Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences
- Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently
Required Qualifications
Education:
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
Work Experience:
- 5 years minimum related work experience