About the Role
Day to day, you'll...
- Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for day‑to‑day execution and change delivery.
- Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes.
- Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines.
- Execute and support end‑to‑end product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.
- Lead operational testing and validation efforts for your product, including functional testing, end‑to‑end scenario testing, and quality checks.
- Own and maintain product‑specific operating procedures, ensuring documentation is accurate, current, and consistently followed.
- Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with your manager and cross‑functional teams to drive execution.
- Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation.
- Act as a subject matter expert for your product’s operations, supporting issue resolution, root‑cause analysis, and escalations as needed.
- Provide clear updates and insights to leadership on readiness status, risks, defects, and outcomes related to product changes.
Required Qualifications
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
- 3+ years of related experience in banking, financial services, operations, or lending
- Strong experience in financial services, fintech, or regulated operational environments
- Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support
- Proven ability to execute complex changes, manage dependencies, and work across multiple teams
- Experience with operational testing, audit support, controls, or quality assurance
- Strong analytical and problem‑solving skills, with attention to detail and ownership mindset
- Ability to document processes clearly and think end‑to‑end across systems and functions
- Comfortable navigating ambiguity and balancing multiple priorities
- Strong written and verbal communication skills, including executive‑ready updates
- Proficiency using data and operational insights to identify issues and improvements
Preferred Qualifications
- Direct experience supporting banking‑as‑a‑service, fintech, consumer lending, payment, or prepaid card products
- Familiarity with regulatory and compliance considerations tied to financial products
- Experience in working with technology or product teams on changes
- Exposure to automation, workflow tools, or operational platforms
- Experience supporting product launches, pilots, or major enhancements
- Comfort operating as a dedicated product owner within an operations organization
- Proficiency in Azure, SQL, or PBI