About the Role
Remote seasonal associate responsible for and serves as the primary contact for all associate relations and ethics concerns for H&R Block. Investigate associate complaints and provide recommendations for resolution. Provide leadership training and coaching to leaders on fair employment practices. Day to Day, You'll...- Responsible for addressing associate relations concerns, primarily for field associates, by counseling associates and leaders; mediating and resolving disputes between associates and leaders; conducting investigations and audits per company policies and federal, state, and/or local employment laws; and making recommendations for appropriate action
- Responds to associates' concerns received via telephone, chat, or email, and provides guidance and coaching to leaders and associates regarding employment and work-related concerns
- Determine eligibility for associate, tax student, or candidate accommodations, and engage in a good-faith interactive process per the ADA
- Provide exceptional customer service while addressing associates' and leaders' concerns, and promote fair employment practices
- Research, investigate, and recommend appropriate resolutions for complex associate relations concerns while handling a high case volume in a fast-paced work environment
- Ensures detailed documentation of associate relations issues using the case management system
- Ensures all human resources activities are in compliance with H&R Block values and regulatory guidelines and ensures a consistent application of human resources policies and practices
- Partners with AR leadership, P&C Business Partners, or field leaders on escalated issues
- Ensures positive interaction with associates and leaders and helps to resolve concerns
Required Qualifications
- Bachelor’s degree in business administration, human resources, or a related field, preferred
- Minimum of five years of experience preferred in progressive HR generalist or consultant roles, with extensive knowledge of federal, state, and local employment laws, including at least three years of experience handling reasonable accommodations
- Demonstrates strong customer service, written and verbal communication, and coaching skills, with the ability to work independently and effectively with others
- Strong and objective analytical skills, including solid decision-making abilities, conflict resolution experience, good judgment, the ability to make independent decisions, evaluate people, and manage conflicting priorities in a fast-paced environment
- Demonstrated ability to analyze concerns, make independent decisions, exercise good judgment, and evaluate people while managing conflicting priorities in a fast-paced environment
Preferred Qualifications
- Experience working with Salesforce or other case management systems