Viceroy Hotels
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Overview
The Meeting & Events Manager will be responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. Directs, implements and maintains a management philosophy that serves as a guide to Convention Services staff.
Responsibilities
- Produce Resumes, BEO's and process billing for Group room blocks and Banquet F&B functions in order to maximize revenue potentials
- Ensure that all planning meets and exceeds Hotel luxury standards and VIP guest expectations
- Conduct site visits & site inspections
- Ensures that all documents (Resumes, BEO's) are completed and distributed in a timely manner to the necessary internal departments
- Ensures that all guest room blocks, event room blocks, billing procedures, trace dates and any other necessary arrangements is transmitted correctly in the system prior to arrival
- Maintains constant contact with the client to establish a rapport to ensure that the client is familiar with all facilities of the hotel, in addition to, the contract details with trace dates
- Reviews requirements and space as per contract
- Ensures that all deposit information is strictly enforced, and all billing procedures are established in the system by working directly with the Credit Department, Accounting Department and Sales Manager
- Review all rooming lists given by the clients recognizing all VIPs, upgrades, and specific room requirements
- Provides the client with an up-to-date rooming list with confirmation numbers
- Works directly with each department internally to accomplish every group goal throughout the entire hotel
- Completes a group resume on each group detailing all arrangements and distributes it to all corresponding departments
- Reviews and approves all master bills
- Follows up with the client after departure to insure they are aware of their valued business to the hotel and establishes a relationship for future services when needed
- Host Planning Meetings, Site Inspections, Pre and Post Convention Meetings
- Ensure guest satisfaction through the smooth execution and engagement of all assigned groups as measured by pre and post event survey data
- Ensure that all specifications are implemented and executed to established guidelines
- Accurately forecast group revenues according to established guidelines
- Caters to high profile clients and talent
Qualifications
- Previous experience in Meetings and Events Manager role is a plus
- Extensive experience in similar luxury establishment
- Experience with Hotel Operations including VIP services
- Food & beverage + banquet & catering experience is preferred
- Strong attention to detail, accuracy + ability to work with speed and multitask
- Working knowledge of Delph/Salesforcei, Opera, Excel, Word
- Excellent communication skills, written and verbal
- Excellent time management skills
- Must be able to work a flexible schedule including some nights, weekends and holidays
Benefits
We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
- Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave (provided in accordance with applicable law)
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington:
- 8 paid holidays per year
- Up to 20 days of paid vacation per year, based on classification and length of service
- Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado:
- 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
- Up to 20 days of paid vacation per year, based on classification and length of service
- 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California:
- 8 paid holidays per year
- Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
- Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
**The above-referenced benefits do not apply to part-time positions
Posting Date
This job opening was posted on October 6, 2026 and will remain open for at least 75 days.