Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon.
By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over Europe and has creative ideas.
You will join our Sales Support department in Amsterdam, The Netherlands in the position of:
Sales Support Coordinator – Amazon
A Career at HARMAN Lifestyle:
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
- Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, Mark Levinson and Revel.
- Unite your passion for audio innovation with high-tech product development.
- Create pitch-perfect, cutting-edge technology that elevates the listening experience.
What You’ll Be Part Of
Are you the enthusiastic, result driven person that ensures our B2B service and order processing is at their best, then we are looking for you!
The Sales Support Coordinator is responsible for the administrative processing of Amazon orders throughout the end-to-end order-to-cash process, from order entry to invoicing, as well as the investigation and resolution of customer queries and issues.
You will be responsible for compiling and analyzing customer account data, shipments, backorders, and order status, while proactively monitoring performance and maintaining effective communication with Amazon and internal stakeholders. As a Sales Support Coordinator, you will be focused on delivering premium service and ensuring operational excellence.
How You'll Make An Impact
You will be responsible for the End-to-End order to cash process of designated customers from communication and coordination with customers, D.C. and logistical partners.
- Manage daily activities in Amazon Vendor Central, including order monitoring, shipment updates, order confirmations, and the investigation and resolution of order-related issues, chargebacks, and compliance discrepancies.
- Maintain a strong customer-focused approach by proactively monitoring orders and communicating order status, shipment plans, documentation requirements, and scheduling updates to customers.
- Collaborate closely with distribution centers and logistics partners regarding shipment planning, customs documentation, and related logistics activities.
- Compile and analyze customer account data, shipment information, and customer requirements to support operational efficiency.
- Process order entry in SAP and manage open orders, including resolving stock availability, pricing, and other order-related issues.
- Create invoices and proforma invoices in SAP, while ensuring accurate handling of customs documentation.
- Generate delivery notes, including manual Proof of Delivery (POD) documents, and provide required distribution center and carrier documentation.
- Coordinate with distribution centers and customers to arrange shipment pickups and time-slot bookings.
- Act as a compliance ambassador for SOX controls and narratives, identifying and escalating any breaches of company policies, procedures, or codes of conduct.
- Process customer credit documents and related transactions.
- Process product return documentation in SAP and coordinate the subsequent handling and resolution of returned goods.
What Makes You A Strong Fit
- Full professional proficiency in English, both written and verbal.
- Minimum of 2 years of experience in a commercial, administrative, customer service, or order management role.
- Strong service-oriented mindset with a customer-first approach.
- Self-motivated, proactive, and passionate about driving continuous improvement.
- Genuine enthusiasm for learning and professional development.
- Ability to work effectively within a matrix organization and collaborate across functions.
- Proficient in Microsoft Office applications, particularly Excel.
Bonus Points If You Have
- Experience with SAP ERP or a similar ERP system.
- Familiarity with Salesforce and Qlik Sense.
- Strong analytical skills with the ability to work with data and generate actionable insights.
What You Can Expect
- A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
- Access to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others)
- Learning and development opportunities through our award-winning HARMAN University programs
- An inclusive and diverse work environment that supports both your professional and personal development
- “Be Brilliant” employee recognition and rewards program.
- A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.
Join HARMAN and discover a world of endless possibilities!
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