Job Description Summary:
Summary:As the AV Telecommunications Technician, you are responsible for supporting, installing, maintaining, and troubleshooting the company's audiovisual systems. You work closely with IT personnel and external service providers to ensure communication systems and AV components are fully functional, properly installed, and operating to high standards. From structured cabling and system checks to technical service calls and inventory management, you help deliver a seamless AV experience across the property.
Job Description:
Essential Functions and Responsibilities:
- Set up, operate, and perform preventive maintenance on all AV equipment, including 70-volt overhead music/paging systems, TVs, distribution systems, projectors, and related hardware
- Maintain accurate inventory of all AV-related equipment, components, and supplies
- Provide status reports and performance feedback on AV systems to management
- Respond to Help Desk tickets and service requests related to AV; provide user support and basic training for new or upgraded systems
- Conduct daily property walkthroughs to inspect AV system functionality and ensure operational readiness
- Troubleshoot and respond to AV technical service calls in both front-of-house (FOH) and back-of-house (BOH) areas
- Perform infrastructure installations with a focus on professional, clean, and serviceable cable management and equipment layout
- Collaborate with internal departments and external vendors on AV installations and systems integration
- Ensure clear communication and work independently with a high level of personal responsibility and professionalism
- Manage multiple priorities simultaneously in a fast-paced, high-pressure environment
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
- Perform other duties as assigned.
Qualifications
- Minimum of three (3) years of experience in AV installation, maintenance, or technical support
- Experience with systems such as Crestron, Soundweb, BrightSign, and television distribution systems preferred
- Strong understanding of modern television standards, audio systems, and their integration with video equipment
- Demonstrated ability to troubleshoot complex AV issues and use appropriate technical tools
- Proven ability to organize equipment, prioritize tasks, and manage multiple assignments effectively
- Strong problem-solving and analytical skills with the initiative to work independently
- Excellent communication and interpersonal skills in both one-on-one and group settings
Requirements
- Exceptional written and verbal communication skills
- Ability to present professionally and communicate effectively in one-on-one and group settings
- Must be able to work independently and prioritize with minimal supervision
- Must obtain and maintain all required work cards as mandated by the department
- Must be at least 21 years of age
- Ability to communicate effectively in English, both written and verbal
- Verify right to work in the United States
Work Cards
- None
Physical Requirements
- Occasionally push/pull up to 50lbs
- Occasionally lift and/or carry up to 50lbs at floor, knee, waist, and chest levels
- Occasionally squat, kneel, reach, bend, twist
- Constantly sit and work at a desk or computer
- Occasionally stand or walk
- Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
- Smoky Noisy
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.