Job Description Summary:
Summary:As Lead Bowling Attendant, you play a vital role in the daily operations of the Bowling Center. You oversee assigned shifts, guide team members, and ensure a smooth, enjoyable experience for every guest. Your leadership helps create a welcoming environment and supports the overall success of the center.
Job Description:
Essential Functions and Responsibilities:
- Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
- Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety
- Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed
- Maintain Bowling Center standards by overseeing cleanliness, equipment condition, and inventory levels
- Monitor and restock merchandise, ensuring product quality, availability, and visual presentation in the retail area
- Oversee shift activities, including POS transactions, guest check-ins, and coordination of team roles and responsibilities
- Optimize profits by supporting control of labor and operational costs
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
- Perform other duties as assigned.
Qualifications
- 1 or more years of experience in a bowling, retail, or hospitality environment
- Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment
- Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution
- Reliable and organized with the ability to prioritize tasks and support shift coordination
- Flexible to adapt to changing business needs, schedules, and guest volumes
- Committed to fostering a respectful, inclusive, and safety-conscious work environment
- Ability to access and input information using a moderately complex computer system
Requirements
- At least 21 years of age
- High School Diploma or equivalent prefered
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- None
Physical Requirements
- Occasionally push/pull up to 60 lbs
- Frequently lift and/or carry up to 60 lbs at floor, knee, waist, and chest levels
- Frequently squat, kneel, reach, bend, twist
- Occasionally sit and work at a desk or computer
- Frequently stand and walk
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
- Smoky
- Noisy
- Bright flashing lights
- Hot Cold Temperatures
- Slippery surfaces
- Exposure to dust, fumes, and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.