Job Description Summary:
SummaryAs a Jump Master, you are responsible for operating the SkyJump attraction while ensuring guest safety, comfort, and enjoyment. You conduct pre-jump safety checks, guide guests through the experience, and help create a high-energy, controlled environment. Your attention to detail and calm demeanor under pressure contribute to a secure and unforgettable guest experience at extreme heights.
Job Description:
Essential Functions and Responsibilities
- Provide timely and courteous guest service consistent with the company’s guest service culture
- Operate the SkyJump ride and assist guests with all phases of the jump experience
- Perform and document all safety checks before each jump, including equipment and guest readiness
- Communicate clearly with guests and fellow team members throughout the jump process
- Maintain familiarity with all safety systems and emergency evacuation procedures
- Remain calm and direct guests appropriately during emergency or high-pressure situations
- Immediately report and refrain from operating any defective equipment or ride components until cleared by management
- Promote a fun, high-energy, and professional environment while upholding all safety requirements
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned
Qualifications
- 1 year previous experience working in an attraction role; comfortable working in extreme heights and extreme weather conditions
- Ability to use the metric system (weights, lengths, etc.)
- Ability to follow instructions and complete tasks accurately in a fast-paced environment
- Strong communication skills and willingness to work as part of a team
- Committed to fostering a respectful, inclusive, and safety-conscious work environment
Requirements
- This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
- At least 21 years of age
- High school diploma or equivalent required
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Work Cards
- Non-Gaming Card
Physical Requirements
- Regularly push/pull up to 40lbs.
- Frequently lift and/or carry up to 40lbs. at floor, knee, waist, and chest levels
- Regularly squat, kneel, reach, bend, twist
- Occasionally sit and work at a desk or computer
- Frequently standing and walking
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
- Indoor
- Outdoor
- Smoky
- Noisy
- Extreme Heights
- Extreme hot & cold temperatures
- Slippery surfaces
- Exposure to dust, fumes and/or gases
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.