JOB DESCRIPTION:
Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents.
Preferred Locations:
South Carolina; North Carolina; Tennessee; Kentucky
The Field Service Technician is the primary account contact covering capital service and technical support. The position provides on-going proactive capital product support for assigned territory/accounts. The customer experience aspect of this role focuses on increasing customer loyalty and securing retention at assigned accounts.
WHAT YOU’LL DO
- Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
- Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
- Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
- Plan and prioritize customer visits and activities to do in each account.
- Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly
- Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
- Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.
- Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.
- Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.
- Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement.
EDUCATION AND EXPERIENCE YOU’LL BRING
- Associates Degree or an equivalent combination of education and work experience
- 2+ years relevant experience with instrumentation utilized in a Cath Lab.
- 2+ years experience interfacing with customers.
- Experience with capital equipment-engineering (preferred).
- Experience with Imaging/OCT (preferred).
- Experience with hospital/medical specific equipment and X-Ray equipment (preferred).
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
- Training and career development, with onboarding programs for new employees and tuition assistance
- Financial security through competitive compensation, incentives and retirement plans
- Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
- Paid time off
- 401(k) retirement savings with a generous company match
- The stability of a company with a record of strong financial performance and history of being actively involved in local communities
The base pay for this position is
$22.45 – $44.85/hourIn specific locations, the pay range may vary from the range posted.