JOB DESCRIPTION:
At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for aTechnical ServiceSpecialistto join ourTechnical Serviceteam and support our customers with high-quality, reliabletechnical service.
Primary Objective
TheTechnical ServiceSpecialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.
Key Responsibilities
Providefirst-linetechnical serviceto Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
Schedule and performplanned maintenance (PM)activities
Executehardware and software upgrades(Technical ServiceBulletins – TSBs)
Supportinstrument installations and deinstallations
Contribute to achievingcustomer satisfaction(NPS), service KPIs, and the district’s economic growth and profitability
Education
Bachelor’s / Engineering degree inmedical, electrical, mechanical engineering or medical technologypreferred or equivalent experience required
Excellent communication and problem-solving skills
Strong experience usinganalytical toolsandtechnical software
Impact of the Role
This position plays a key role in ensuring instrument reliability, service quality, andcustomer satisfactionthrough effective maintenance, upgrades, and technical support activities.
Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.