Job Description
Resource Utilization Specialist
Location: On-Site, O’Fallon, MO (St. Louis)
Work Schedule: 80 hrs/pay period (2 wks)
12-hr shifts, every 3rd weekend required
Hourly Compensation: $24 - $27 DOE
JOB SUMMARY
The Resource Utilization Specialist is responsible for providing customer service by delivering consistent information and serving as an immediate resource. This role includes real-time monitoring and management of resources, intake of information regarding employee exposure, incidents, accidents, or medical emergencies, and forwarding this information to Human Resources. The position also compiles necessary details pertaining to narcotic discrepancies for the Director of Patient Care Services. Additionally, the specialist offers technical support for the electronic medical record (EMR) system and communicates functional issues directly to the EMR vendor for resolution.
ESSENTIAL FUNCTIONS/DUTIES
Responsibilities:
- Acts as the technical liaison for electronic medical record systems, provides real-time assistance, and reports capability issues directly to the EMR company.
- Documents all resource transfers in designated tracking systems.
- Monitors resources in real time and assists with reallocations as needed.
- Coordinates resource allocation with the Communications Supervisor to ensure safety .and completeness of information
- Processes information related to employee exposure, incidents, accidents, or medical emergencies for Human Resources.
- Collects and submits documentation for narcotic discrepancies to the Director of Patient Care Services.
- Verifies and supervises after-hours review of flight crew credentials for flight status placement.
- Performs additional duties as assigned.
QUALIFICATIONS
Skills/Experience:
- Minimum 1 year of work experience in customer service
- Minimum 6 months work experience with internal customer service and/or communications
- Effective communication and interpersonal abilities for interaction with internal and external stakeholders
- Ability to complete projects and tasks efficiently with strong organizational skills
- Capable of problem identification, data collection, factual analysis, and implementing appropriate actions
- Valid driver’s license required
- Proficiency in Microsoft Office and basic computer applications
- Willingness to work collaboratively within a team setting
Education:
- Associate’s degree preferred
Why Choose Air Evac Lifeteam? As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.
GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job
Check out our careers site benefits page to learn more about our benefit options.