Overview
The field service technician performs different types of support at the customers location, such as troubleshooting, setup, and installation of systems and equipment.
Responsibilities
- Troubleshoot, diagnose, and repair units while in the field.
- Maintain records of service calls, training, and expenses.
- Provide on-call emergency service as required and maintain communication with the department manager while in the field.
- Educate customers on preventive maintenance and safety regulations, and provide general customer service on the phone and in person.
- Perform other duties assigned by the manager.