Training Manager Job Description
The Training Manager assists in the development, coordination, and delivery of new hire orientation for R/BTs, BCBAs, and Licensed Psychologists, ensuring a supportive and comprehensive onboarding experience across all staff levels. The Training Manager must effectively coordinate and collaborate cross-functionally to ensure new hires have any necessary training from other Frontera departments (e.g., people operations, product, engineering, clinical operations, payor operations, etc.).
This position fully owns FronteraCare's Behavior Technician (BT) and Registered Behavior Technician (RBT) training functions across all regions. This role directly supervises the Training Support Specialist and is expected to personally execute every part of that position when needed. This position is also responsible for providing direct training to BCBAs and Psychologists as a part of the new hire training sequence and ongoing professional development. The Training Manager builds and maintains the training curriculum, schedules and audits training quality across all locations, owns training data and reporting, and drives automation and process improvement across the training pipeline. This position reports to the Head of Clinical Training.
Key Responsibilities
Training Leadership & Team Oversight
Supervises the Training Support Specialist(s), providing day-to-day direction, coaching, and support. This role will personally step in and execute the Training Support Specialist role during gaps, surges, or as needed.
Leads Behavior Technician training directly including leading training, presenting in orientation, and running clinical competencies on new hires.
Serves as the escalation point whenever a new hire's progress or conduct raises concern.
Training Development, Curriculum & Quality
Develops and updates training content, orientation materials, and supporting job aids to keep them current and effective.
Audits existing trainings on a recurring basis to confirm they meet quality standards, reflect current practice, and produce the intended competencies.
Identifies opportunities to automate or streamline training workflows and partners with the Head of Clinical Training to implement improvements.
Schedule and deliver BCBA-level training and collaborate with the Head of Clinical Training on other BCBA training opportunities.
Lead psychologist onboarding training on FronteraCare processes and tools in collaboration with Frontera Diagnostics.
Training Data & Reporting
Owns new hire and ongoing training data – completion status, timelines, and competency tracking – and keeps it organized, accurate, and easy to review.
Regularly reviews training data to identify trends, bottlenecks, or regions falling behind, and takes action to correct course.
Reports on training progress and quality metrics to the Head of Clinical Training.
Multi-Location Quality & Travel
Ensures training quality is consistent across all FronteraCare locations.
Travels on an approximately 90-day cadence to directly implement and reinforce training on-site at clinics outside the home region.
Coordinates with RBT Leads and BCBA Regional Leads at each location to confirm training practices in the field match FronteraCare standards.
Qualifications
Board Certified Behavior Analyst (BCBA) certification required, with at least 3 years certified as a BCBA.
Prior experience successfully leading BT training and BCBA training.
Strong instructional design, facilitation, and presentation skills, with the ability to build and revise training content from the ground up.
Demonstrated ability to build effective working relationships across roles and levels, and to communicate clearly with diverse audiences (new hires through senior clinical staff).
Track record of adapting quickly to shifting priorities and taking on new or undefined tasks as organizational needs change.
Comfortable working hands-on – this role executes training tasks directly, not just manages them.
Strong organizational skills and attention to detail, with the ability to manage multiple open projects and priorities at once while maintaining accuracy in materials, scheduling, and documentation.
Able to travel regionally on a recurring (approximately every 90 days) basis.
Proficiency with learning management systems and Google Workspace tools (Meet, Sheets, Calendar, etc.).
Leadership experience working across remote/hybrid with multi-location teams.
Located in AZ, CO, ID, FL, GA, NC, NM, NV, TX, or UT.
This job description is not intended to be an exhaustive list of all duties and responsibilities and may be updated as business needs evolve.
At Frontera, we believe in building a workplace where everyone feels respected, supported, and safe—period. We’re proud to be an equal opportunity employer, and we’re committed to maintaining an environment where harassment, discrimination, and retaliation have no place.