Operations Supervisor

Position Summary

The Operations Supervisor is responsible for assisting the Branch Management Team with overseeing all aspects and functions of the teller line, to include training associates in customer service, banking procedures and provides direction and guidance to the Teller Staff. The Operations Supervisor will assist in completing reports, certifications and audits and is responsible for accurately and efficiently processing and recording routine and complex transactions for Bank customers. This position is responsible for recognizing and pursuing cross-sales referral opportunities and must be willing to perform telemarketing calls and conduct outside sales when needed. The Operations Supervisor must have knowledge of sales, customer service and cash handling. This position must adhere to internal controls, policies and procedures and follow safety and security procedures. The Operations Supervisor will be responsible for opening new accounts when needed. The Associate must be a self-starter and efficient in time management. The Operations supervisor must dress in professional attire and must be flexible in scheduling and available/willing to work weekends.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well-being of our local community

Key Responsibilities

• Perform all teller transactions
• Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards
• Explain bank policies and procedures
• Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients
• Meet assigned sales and referral objectives
• Conduct telemarketing and follow-up sales duties when assigned by management
• Understand and be able to accurately communicate deposit products
• Follow bank policies and procedures
• Reconcile cash and all other transactions each day
• Responsible for compliance with applicable Federal Banking Regulations
• Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits
• Stay informed of job-related issues, bank promotions, changes in products, services, policies, or procedures; actively participate in bank related training classes
• Accountable for staying current on business-related activities in other areas of the Bank
• Maintain a flexible schedule, including working weekends
• Perform other duties and projects as assigned
• Assist Branch Management Team with direct oversight of the tellers and their processes; provide training, guidance, and transaction approvals within assigned limits
• Assist clients with problems or issues, escalating to the next level within branch when needed
• Assists Branch Manager and Operations Managers with other duties and assignments as requested
• Keep up to date on all applicable regulatory topics
• Maintain a neat and organized work area, following GLBA and privacy regulations
• Review and Quality Control of various operations reports, certifications, and New Accounts processes
• Ability to open and close a Branch with knowledge of all related processes and procedures required
• Lead and supervise in the absence of the Operations Manager and/or Branch Manager
• Other duties as assigned

Qualifications & Skills

• 3 years of banking experience or equivalent preferred
• Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority
• Previous cash handling experience
• Sales and customer service experience in a customer-faced environment
• Willingness to perform telemarketing duties as assigned
• Excellent verbal and written communication skills
• A professional appearance is required
• Experience working in a Windows-based computer environment, working knowledge of Microsoft Office
• Excellent customer service and follow-up skills
• Ability multi-task and utilize various computer applications at the same time to verify customer information
• High School Diploma or GED required
• College degree preferred

What Makes Fremont Bank Associates Thrive?

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact

Benefits Snapshot

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Salary Range

Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.