Job Description
About the role
This position requires you to be an immigration subject matter expert to ensure that all cases are processed in an accurate and timely manner. You will provide technical immigration guidance to team members, strategic immigration advice and compliance services to the Firm's client base, manage clients' expectations and escalations.
Key responsibilities
- Review instructions and information for each new case, identify key issues that may impact immigration formalities and address these with the client.
- Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
- Provide guidance using extensive knowledge of business immigration case matters.
- Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work.
- Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy.
- Proactively address client escalations and provide accurate and relevant client reporting.
- Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters.
- Adhere to documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).
Requirements
- Minimum 6 years' experience in immigration
- Possess strong knowledge of procedural requirements for various types of Malaysia visa
- A client service mindset, attention to detail and desire to achieve a high level of productivity
- Strong analytical and judgement skills
- Good facilitation and communication skills
- Ability to contribute to positive work environment, effectively collaborate and promote teamwork
At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment.
Finding the right person is very important to us. We hope that finding the right place is important to you.
Interested? Apply now. Don't forget to include your CV and cover letter.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.