Bike Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Job Summary

The Bike Attendant is responsible for maintaining, cleaning, organizing, and ensuring the proper functionality and presentation of guest and staff bicycles. The role supports the Housekeeping Department by ensuring all bicycles and related equipment are clean, safe, and available for guest use while delivering excellent customer service.

Key Responsibilities

Operational Duties

• Clean, wash, and sanitize bicycles according to established standards.
• Inspect bicycles daily for cleanliness, damage, and safe operation.
• Ensure bicycles are parked, stored, and displayed neatly in designated areas.
• Check tire pressure, brakes, chains, lights, and other basic bike components.
• Report maintenance issues, defects, or repair requirements promptly.
• Coordinate with engineering or external vendors for bicycle repairs when required.
• Maintain inventory of bicycles, helmets, locks, baskets, and related accessories.
• Ensure bike stations and storage areas remain clean, organized, and presentable.

Guest Service

• Assist guests with bicycle rentals, pick-up, and return procedures.
• Explain bicycle usage rules, safety requirements, and cycling routes inside the resort.
• Provide professional, friendly, and courteous service at all times.
• Respond promptly to guest inquiries and requests regarding bicycle services.

Safety and Compliance

• Follow all health, safety, and security procedures.
• Ensure bicycles meet safety standards before guest use.
• Maintain accurate records of bike usage, inspections, and maintenance activities.
• Report any accidents, incidents, or lost items immediately to management.

Housekeeping Support

• Assist with general housekeeping duties when required.
• Performs any other cognate duties as and when required.
• Support the cleaning and upkeep of outdoor recreational areas.
• Participate in departmental deep-cleaning projects and special assignments.
• Deliver additional linen and rollaway to guest rooms as required.
• Deliver guest requests from housekeeping.
• Collect garbage and recycling items on all floors.
• Always be in contact with the Housekeeping office for all special requests.
• Ensures water is picking up before shift ended.

Qualifications

• High school certificate or equivalent preferred.
• Previous experience in housekeeping, recreation, or bicycle operations is an advantage.
• Basic knowledge of bicycle maintenance and safety procedures.
• Good communication and customer service skills.
• Ability to work outdoors in varying weather conditions.
• Physically fit and capable of lifting and moving bicycles.

Skills & Competencies

• Attention to detail.
• Teamwork and cooperation.
• Customer-focused attitude.
• Time management and organization skills.
• Basic mechanical aptitude.
• Reliability and integrity.

Working Conditions

• Indoor and outdoor work environment.
• Standing, walking, bending, and lifting throughout the shift.
• Flexible schedule including weekends, holidays, and public holidays as required.