About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.Purpose
The Waiter/Waitress will take orders and serve food and beverages to Guests in our Restaurants, Bars &Pooland Beach. He /She mustbe alwaysaware of Guest satisfaction to deliver the perfect service experience. Duties and responsibilities include servicing the Guest in a friendly, efficient manner whilemaintaininga clean and safe work environment.
General
Executes alltasks assignedby his/her superiors.
Demonstrates a high degree ofstandards awareness; promotes teamwork and acts as role model.
Attends all scheduledtrainingsessions.
Displays warmth, care and genuine enthusiasm when dealing withguests and internal customers;livesthe Golden Rule.
Adheres to the hotel's code of conduct and grooming & hygiene standards.
Is seen as working hands-on,assistscolleagues in crunch times; Walks the talk.
Activelyparticipatesin briefings and meetings.
Maintains a clean and orderly work area and promotes a safe working environment.
Performs any other cognate duties as and whenrequired.
Should be able to respond positively when asked to be polyvalent to perform duty from one Food and Beverage outlet to another (as listed below) whenever asked:
Beau Champ Restaurant,AcquapazzaRestaurant,BambouRestaurant, In Villa Dinning, Private Bar,Umi ZakaRestaurant, Lobby Bar, Pool and Beach, Ile au Cerf, etc.
Departmental
Prepares mise-en-place; sets up and clears tables/sunbedsin the work area. Maintainshigh standardsof hygiene and orderliness.
Provides genuine hospitality and recognition, acts as host/hostessin the work area.Promoteshotel services and products.
Takesorders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly,timelyand efficient manner.
Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
Anticipates guest needs, offerssuggestionsandascertainssatisfaction.
Takesownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
Describes food &beverage menuitems with interesting and vivid descriptions in a concise,informativeandappropriate manner.
Ishighly sensitiveto guest preferences;assistsin compiling guest history; offers a special service touch when an opportunity is presented.
Requisitionssuppliesaccording to established procedures.
Accurately posts guest checks, processespaymentsand adheres to related control procedures in a vigilant manner.
Special Requirements
Has 1 -2 yearsof relevant experience in5 starhotels/resorts or reputablestand-alonerestaurants
Possesses excellent English,mathand psychometric abilities
Possessesaptitude and upward mobility.
Technical education in Hospitality Management is preferred
Basic wine knowledge preferred
Compliance Policies
Grooming Policy
Confidentiality Agreement
Policy Against Harassment
Electronic Systems Policy
Code of Business Conduct and Ethics
Employee Handbook Acknowledgement Form
Signature/Acceptance
I have fully read,understoodandacceptthe job description presented to me, and have receivedappropriate proceduresand company policies outlined above by my superior.