About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.LĀNAʻIEXPERIENCE PLANNER(based in Los Angeles)
The Four SeasonsResortLāna’iis lookingforaLānaʻiExperience Plannerwho sharesa passion for excellence and who infusesenthusiasm into everything they do.Ourteamshave the opportunity toshape our guest experience by providing exceptional knowledge of the Resortand exemplifying the Golden Rule in each interaction.Work authorizationrequired.
WHAT YOU’LLDO
TheLanaʻiExperience Planner (LEP) isbased at theLos Angeles Sales Office andsupports Four Seasons ResortLanaʻi, Sensei Lanaʻi, and affiliatedLanaʻientities by coordinating personalized pre-arrival and on-island guest experiences. Working closely with resort teams, this role ensures seamless trip planning, exceptional guest service, and memorable experiences whileidentifyingopportunities to enhance guest engagement and drive incremental revenue.Responsibilities include, but are not limited to:
Manage guest inquiries across phone, email, and chat channels, providing personalized recommendations, building detaileditineraries, andmaintainingaccurateguest profiles to deliver exceptional service
Coordinate pre-arrival experiences by gathering guest preferences, travel details, and special requests, collaborating with internal teams to ensure seamless planning and execution
Partner with resort departments and external providers, including transportation partners, to coordinate travel arrangements, shareaccurateinformation, and ensure a smooth guest journey
Identifyopportunities to enhance the guest experience through personalized recommendations and upselling of resort services, activities, and experiences whilemaintaininga guest-first approach
Maintainaccurateguest records and complete administrative responsibilities, including confirmations, correspondence, reporting, and documentation to support operational excellence and service consistency
AndMore!
WHAT TOBRING
Successful candidate mustpossesslegal work authorization in United States
The hospitality business functions seven (7) days a week, twenty-four (24)hours adayand scheduled days and times may vary based on need. Holidays and weekends availability isrequired.
Ability to stand for extended periods,lift upto30lbs, and push/pull as needed during shifts
Ability to travel toLānaʻiasrequiredfor business needs
Experience in luxury hospitality, guest experience coordination, concierge services, or other high-touch service environments
Proven ability to create personalized itineraries, coordinateactivitiesand special arrangements, and deliver seamless pre-arrival and on-island guest experiences
JOIN OUR ‘OHANA & ENJOYOUR AMAZING BENEFITS:
Hourly Rate:$27.42
100% Employer contributed Medical, Dental, and Visionbenefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit,etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
ComplimentaryEmployee Meals &Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application!
Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about whatit'slike to work at Four Seasons Resorts Lana’i, visit us:
Twitter:https://twitter.com/FSLanai
Instagram:https://www.instagram.com/fslanai/