Position Summary:
This position is responsible for handling all aspects of wire transfer activity. Also, providing quality customer service to branch personnel & customers with wire questions, inquires & issues.
Essential Duties and Responsibilities:
- Wire Operations Specialist:
- Process incoming/outgoing domestic & international wires via correspondent banks, SharePoint, Silverlake DirectLine Wires and Treasury Management
- Originate/verify wires using corresponding bank.
- Receive/post incoming internal & international wires from First Horizon.
- Process drawdown/reverse drawdown wire requests.
- Assist with branch & customer research request/inquiries/issues related to wires
- Backup for performing wire system end of day shutdown
- Wire Related customer service calls, emails and inquiries.
- Backup for the setup of cash management customers with wire access
- Complete in-house training required by department & bank’s training program
Education and /or Experience
- High School diploma or general education degree (GED) required
- Preferred 1+ years of banking experience
- Experience in handling confidential information
- Experience in the use of database, Excel, and Word software