We are looking for a IT Cloud Support Engineer
Responsibilities
As an individual contributor on our IT support team, you’ll have a broad set of responsibilities including:
- Onboard new-hires, provision laptops, and provide basic helpdesk support.
- Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, application issues, and escalate to the next tier when appropriate
- Perform tier-1 support requests on various cloud services such as GSuite, Okta, and more
- Monitor a helpdesk to provide support to 500+ geographically dispersed users and respond to tickets within the SLA
- Work closely with IT/vendors/partners
- Maintain an inventory of consumable IT products and where/how to restock them locally
Required Skills
- Act as an escalation point for tougher problems from tier 1 specialists
- Maintain and update an inventory of systems and services
- Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, and application issues.
- Intermediate knowledge of managing SaaS services such as G Suite, Okta, 1Password, and more
- Comfortable with endpoint management solutions such as Workspace One
- Intermediate understanding of TCP/IP, DNS, DHCP, and VPN configurations
IT Infrastructure
Our IT infrastructure roughly looks like this:
- Identity by Okta for 100+ SAAS services
- GSuite
- Workspace One
- Workstations include Mac, Linux, Windows, Chromebooks, and AWS Workspaces.
- Very little on-premise infrastructure. We’re cloud-based as much as possible.
- Workstations run device-management and endpoint protection clients
- SIEM monitors events from endpoint-protection, SAAS services, and networks.
Hiring process
When it comes to hiring processes, “rigorous” and “opaque” are often mistakenly conflated. For us, it’s always a mutual exchange, so we think it’s important that candidates have a clear understanding of the process and what we’re looking for. Learn more about the hiring process by visiting our careers page.
What we offer
Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.
Before you apply
- Please upload your resume as a PDF and do not include any salary or compensation information in it.
- We can NOT yet sponsor visas in the UK and the EU. For Hong Kong, we require at least 2 years of working experience and a university degree in a related field. For Singapore, we can only sponsor visas for mid-career or above.