Overview
Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.
We are strategically positioned to build value, with a global footprint across 30 countries.We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.
We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.
Responsibilities
-Provide customer support via phone and email, responding to ATM failure reports and technical or functional queries.
-Analyse incidents in a structured manner, identify potential causes, and determine the appropriate actions required for resolution.
-Use the Knowledge Base to support troubleshooting and incident resolution.
-Communicate with financial institutions regarding reported incidents and follow up on requests.
-Document relevant information, summarise findings, and monitor incidents through to resolution
Essential skills
-Professional experience in customer support, preferably within the banking sector.
-Knowledge of payment systems and the banking ecosystem.
-Good command of both Portuguese and English, spoken and written.
-Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint.
-Strong verbal and written communication skills.
-Good analytical, problem-solving, and decision-making skills.
-Strong organisational skills, autonomy, and ability to learn quickly.
-Proactive attitude, initiative, and adaptability.