Overview
Join a Company That Puts People First
Build a career in automotive service while helping customers make informed decisions about their vehicles. As a Sales & Service Writer, you'll be a key point of contact, welcoming customers, listening to their concerns, recommending appropriate services, and ensuring a smooth experience they can trust from check-in to checkout. This role is ideal if you enjoy customer service, sales, and problem-solving in a fast-paced setting. No technician experience is required—we'll train you on our products, services, and tools to support customers and the store team.
About Us:
LubeZone provides fast-lube and routine maintenance services that keep drivers on schedule without the delays of a full-service repair shop. LubeZone serves both needs with convenient service for drivers and predictable maintenance planning for fleets and commercial vehicles. We primarily service class 6-8 trucks, but also will service light and medium duty vehicles.
Growth & Development:
We promote from within. As a Sales & Service Writer, you'll build the customer care, sales, and workflow skills that open doors to Assistant Store Manager, Store Manager, and other operational leadership roles—many of our leaders started right where you are, with paid training and support at every step.
No technical experience necessary!
We will train you in new skills that will serve you well. But, if you do have related experience, bring it! Our Teams make us who we are, and we are always ready to welcome quality people to join our team.
Responsibilities
What You'll Do
- Greet customers with a smile in a friendly manner and gather information from them that is required for their equipment to be serviced
- Review service history and technician findings to recommend the correct needs for the customer
- Clearly explain our preventative maintenance packages so the customer can make a confident decision
- Accurately enter service information in the Point-of-Sale system-Droptop and build quotes and work orders
- Partner with technicians and store leadership to manage workflow and keep repairs on track.
- Complete invoices, collect payments and perform basic accounting duties with daily payment information
- Keep display area stocked and assist with add-on sales
- Maintain cleanliness in store to ensure a safe and healthy workplace
- Work a flexible schedule, including weekends as needed, and uphold Sun Auto's core values and company policies.
Qualifications
What It Takes:
- High school diploma or equivalent, some college preferred
- Minimum 2 years’ customer service and/or retail experience, including sales
- Ability to communicate and work well with others
- Ability to stay organized and be detail oriented
- Quick learner, flexible, dependable, on time and able to maintain a consistent work schedule
- Automotive and heavy-duty knowledge is a PLUS!
Work Environment & Physical Requirements:
- Automotive shop and retail service environment with exposure to moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, and caustic materials.
- Temperature variations may include extreme heat and/or extreme cold
- Ability to stand up to eight hours per day and walk to access various areas of the building
- Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands
- Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently
- Vision sufficient to detect color, depth, and refocus; use of safety goggles or other PPE as required
- Ability to communicate with customers, technicians, service advisors, managers, and shop teammates
- Reasonable accommodations may be made for individuals with disabilities.
No technical experience necessary!
We will train you in new skills that will serve you well. But, if you do have related experience, bring it! Our Teams make us who we are, and we are always ready to welcome quality people to join our team.
Benefits
What We Offer You:
- Competitive Weekly Pay
- Paid Time Off
- Holiday Pay
- Comprehensive Medical, Dental and Vision Insurance
- Health Savings Account Option
- Additional Wellness Resources
- Life Insurance Offerings
- Supplemental Insurance Plans
- Retirement Plans with Company Match
- Continuing Training & More
LubeZone/Epika Fleet Services, Inc. is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status