Duties/Responsibilities
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Own end-to-end relationships with insurance carriers and MGAs across HO4 renters, master policy, and device insurance lines
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Source, evaluate, and onboard new carrier partners based on appetite, pricing competitiveness, and geographic coverage needs
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Negotiate contract terms, commission schedules, and binding authority agreements with carrier and wholesale partners
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Monitor loss ratios, retention, complaint ratios, and other book performance metrics; proactively flag and address issues before they threaten an appointment
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Serve as the primary escalation point for carrier-side service, claims, or underwriting issues that require agency-level intervention
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Partner with Compliance/Legal to manage state licensing, appointments, and admitted/non-admitted carrier requirements as the agency expands into new states
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Coordinate with Product and Engineering on carrier system integrations, including rating updates, policy data feeds, and API connections
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Track and report on carrier performance, commission accruals, and program health to leadership on a regular cadence
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Stay current on personal lines market trends, carrier appetite shifts, and regulatory changes affecting renters, master policy, and device insurance
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Represent Entrata at carrier and industry meetings, conferences, and renewal negotiations
Essential Functions
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Establish, grow, and optimize strategic partnerships with insurance carriers and managing general agents.
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Evaluate complex financial and operational risk data, including loss and retention ratios, to guide course of action.
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Manage cross-functional alignments with technical, product, and legal units to implement carrier integrations.
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Act as an internal resource and expert on personal lines insurance market changes and regulatory updates.
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Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
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Maintain professional interaction with internal and external stakeholders
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Ability to work in a fast-paced and high-stress environment
Minimum Qualifications/Skills
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4+ years of experience in insurance carrier management, MGA operations, or agency management, with direct experience in personal lines (renters, homeowners, or similar)
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Demonstrated experience negotiating carrier contracts and commission agreements
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Working knowledge of state insurance licensing and appointment requirements
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Strong analytical skills, with the ability to read and act on loss ratio, retention, and performance data
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Excellent written and verbal communication skills, with the ability to represent the company confidently to external carrier partners
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Insurance license/ willing to get in first 90 days
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Ability to manage multiple carrier relationships and competing priorities in a fast-moving environment
Education and Experience Requirements
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4+ years of experience in insurance carrier management, MGA operations, or agency management, with direct experience in personal lines (renters, homeowners, or similar)
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Demonstrated experience negotiating carrier contracts and commission agreements
AI & Operational Fluency
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AI Integration: Proactively leverages company-approved GenAI tools to automate routine tasks and accelerate high-value deliverables.
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Strategic Oversight: Functions as the "Human-in-the-Loop," taking full accountability for auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
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Data Governance: Adheres strictly to AI security protocols, ensuring no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
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Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.