Interim IT Supplier & Outsourcing Management Lead

 About You and the Role:

We are seeking an experienced Interim IT Supplier & Outsourcing Management Lead for a nine-month contract to take operational ownership of Enstar's IT supplier and outsourcing management activities. This is a hands-on leadership role, directing the offshore contract management service and leading day-to-day supplier governance, performance, risk, assurance and reporting.

What you will be doing:

Lead day-to-day IT supplier and outsourcing management activities including;

• Directing the offshore contract management service. 
• Chair IT Outsourcing Contract Management Committee, review quality / provide input to change requests and statements of work, ensure actions are driven to completion. 
• Lead and maintain the required IT outsourcing governance, including implementing changes to governance forums, reporting, decision rights, responsibilities and escalation routes to support effective contractual and regulatory oversight.
• Support IT towers in managing service-provider obligations, deliverables, performance and risk. 
• Clarify contractual responsibilities, assist with material contractual or commercial issue escalations. 
• Maintain decision-ready reporting on supplier risks, actions and issues for IT leadership, including oversight of the IT service provider RAID. 
• Oversee the IT outsourcing provider's governance of regulatory-relevant subcontractors and fourth parties. 
• Lead risk-based oversight of IT suppliers, including performance, risk and annual reviews. 
• Direct and quality-assure reviews of SOC reports and other supplier assurance evidence. 
• Ensure relevant subject-matter experts review IT supplier risks during onboarding, material change, renewal and offboarding. 
• Provide supplier-management input to service-continuity arrangements. 
• Direct monthly supplier-management reporting produced by the IT Administration team. 

What you will bring:

• Senior IT supplier, vendor or outsourcing-management experience in a regulated organisation. 
• Experience governing a major managed-service or outsourcing provider. 
• Strong contract, performance, risk and commercial-management capability. 
• Experience overseeing subcontractor and fourth-party risk, SOC assurance and service continuity. 
• Ability to lead an offshore service, provide direction and challenge incomplete or poor-quality outputs. 
• Strong stakeholder management, escalation and executive-reporting skills. 
• Financial-services experience and knowledge of DORA, PRA/FCA outsourcing expectations or APRA CPS 230 would be advantageous. 

Your Benefits: 

• Pension (Enrolment is automatic on joining with a 10% employer contribution) 
• Dental Insurance (This is an optional taxable benefit available to employee, spouse, and dependents) 
• Medical Insurance (This is an optional taxable benefit available to employee, spouse, and dependents through a private health network) 
• Travel Insurance (As an employee you are automatically enrolled with business and leisure travel insurance with single, couple, family, or single parent family coverage options.) 
• Eligible company funded annual 360 Health Assessment. 
• Voucher for free annual eye examination. 
• Option to loan a bicycle and safety equipment tax free. 
• Wellness Reimbursement program (up to 700 pounds annual reimbursement for wellness related expenses, i.e, gym memberships, massage, etc.). 
• Tusker – Electric Vehicle (A fixed monthly amount is taken directly from your gross salary and, in return, you get the use of a brand new electric car.). 
• Optional Critical Illness coverage 
• Automatic coverage provided by income protection programme 
• Access to Employee Assistance Programs (EAP) for health and wellbeing 
• One paid annual volunteer day