Overview
Responsible for employee benefits administrative activities, including accurate and timely processing of plan enrollment/terminations and changes, leave of absence billing, disability claims, and employee referral bonuses. Respond to phone calls and support tickets regarding benefits plan questions or issues which may include information about the 401(k) plan or Consolidated Omnibus Budget Reconciliation Act (COBRA).
Location: 6688 N. Central Expwy Dallas, TX 75206
Responsibilities
- Provide timely and professional clarification to phone calls and support tickets addressing employee questions related to benefits plans, policies, or procedures.
- Ensure accurate and timely employee benefits enrollments, terminations or changes.
- Ensure accurate benefits records, in both the HCM system and with benefits vendors, by reviewing, identifying, and correcting system information impacting employee benefits where necessary.
- Perform Paid Days Off (PDO) balance audits and corrections as needed.
- Ensure accurate and timely processing of vendor requests for benefits claims such as disability, life insurance or accident, hospital indemnity or critical illness plans.
- Review and process benefit billing for employees with missed deductions due to leave of absence by ensuring accurate and timely insurance billing and/or payroll notification for missed deductions upon return to work from leave.
- Monitor and process employee referrals including timely submission to payroll for payment.
- Assist leadership with projects as assigned.
- Demonstrate qualifications and competencies consistently and reliably
- Complete all other duties as assigned
Qualifications
• Required to have High School Diploma or equivalent. Preferred to have Associate's Degree in human resources or related field. • Preferred minimum 1-2 years’ experience in HR-related role; preferably supporting employee benefits and polices.• Preferred minimum 3-5 years of experience customer service, preferably in a role interacting with large multi-location employee populations, professionally and empathetically to clarify questions. • Preferred previous experience with invoice reconciliation or transferable bookkeeping skills for audits etc..• Preferred previous experience using Peoplesoft or other HCM systems.• Preferred experience supporting employees via ticketing platform.• Oral communication, written communication, fluency in English, active listening.• Demonstrated intermediate technology skills. Especially MS office, including word, powerpoint and excel.• Other than for designated full-time remote positions, in-office attendance is essential in order to achieve Enhabit objectives, including but not limited to, effective supervision, teamwork, task completion, and other position objectives.* Enhabit does not waive this essential function by permitting duties to be performed remotely on occasion to accommodate temporary personal needs, such as appointments, or to operate in crises beyond its control, such as during a natural disasteror pandemic.
Additional Information
At Enhabit, we firmly believe our people are our greatest asset! Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Some benefits, tools and resources include:
- Comprehensive insurance plans - medical, dental, and vision
- Generous paid time off
- 401k retirement savings plan with match
- Basic life insurance at no cost to eligible employees
- Employee scholarship program
- Promote-from-within philosophy
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary