Key Responsibilities:
Lead Management
-
Handle the lead management process in DACH, ensuring that incoming leads from different channels are qualified, valued, and assigned to optimize the lead and sales process and maximize opportunities.
-
Coordinate leads and act as the point of contact and recipient of leads coming from the markets, ensuring they are assigned correctly within the sales organisation.
-
Support Sales Managers in lead management. Collaborate with sales leaders to identify and maximize opportunities by providing qualified leads and relevant support.
-
Produce lead summaries and activity follow-ups for the Sales Commercial Director and regional sales management.
OTI Workstream
-
Support and update the to-do lists along each product launch in DACH (flag critical issues and initiate/track suitable follow-ups).
-
Follow up with all participants in the OTI workstream.
-
Check in with local Back Office stakeholders to align the OTI workstream.
-
Create order forms.
Sales Support
-
Collaborate with the Regional Commercial Operations team to align CRM standards and harmonize CRM flows.
-
Support Sales with daily support needs.
Essential Skills:
- Experience using AI tools – Copilot, agent creation, and Power Automate/automation tools.
- Highly driven, self-starter who is focused and committed.
- Proven ability to work independently as well as part of a team, with flexibility to adapt and manage change effectively in an ever changing environment.
- Proficiency in CRM software (e.g. Salesforce) and Microsoft Office Suite skills.
- Ability to operate in a high-velocity, metrics-driven sales organization.
- Excellent verbal communication and interpersonal skills.
- Flexibility and efficiency in handling multiple sales lead sources in parallel, with a structured and prioritized approach.
- Commercial awareness — understands business flows and demonstrates a detailed understanding of the impact of technology on business processes and results.
- Ability to execute against a detailed delivery plan.
- Ability to work effectively across and with different departments and country organizations.
- Experience working with Salesforce systems and workflows.
- Experience using Jira – able to create clear, solid ticket content.
- Speaking German and English fluently